Lead, Special Projects

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We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore – it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.

If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!

We are Optimum!

Job Summary

The Lead, Special Projects leads high-impact, cross-functional strategic initiatives within the Technology Operations organization that fall outside traditional project portfolios or standard PMO governance. This role is responsible for driving the successful delivery of complex, ambiguous, or first-of-their-kind initiatives that support long-term operational excellence, technology transformation, and organizational resilience.

Operating at the intersection of strategy and execution, the Lead, Special Projects works directly with senior Technology Operations leadership and serves as a trusted

advisor, problem solver, and delivery accelerator for high-visibility initiatives requiring tight coordination across technical and business domains.

Responsibilities

• Lead high-impact, cross-functional initiatives that address critical operational, technology, or organizational priorities not covered under standard project portfolios.
• Translate executive direction and strategic objectives into clearly defined project scope, success metrics, and actionable delivery plans.
• Manage initiatives from concept through execution, ensuring outcomes align with long-term Technology Operations and enterprise strategy.
• Drive end-to-end execution of complex, ambiguous, or first-of-their-kind projects, navigating uncertainty and evolving requirements.
• Apply a flexible delivery approach, leveraging program management, strategic analysis, and change leadership techniques appropriate to each initiative.
• Identify, assess, and proactively mitigate risks, dependencies, and constraints that could impact delivery or outcomes.
• Coordinate across engineering, network operations, IT, cybersecurity, and vendor teams to align resources, resolve conflicts, and remove delivery roadblocks.
• Serve as the central point of integration, ensuring consistent communication and alignment across multiple technical and business stakeholders.
• Facilitate decision-making by framing trade-offs, risks, and impacts for leadership.
• Lead analysis, planning, and implementation of operational improvements, technology transformations, or capability build-outs beyond standard PMO or BAU processes.
• Support the development of new operating models, tools, processes, or governance mechanisms as needed to enable successful outcomes.
• Drive measurable improvements in efficiency, reliability, scalability, or service delivery.
• Develop executive-level reporting, briefings, and communications that translate complex project insights into clear, concise, and actionable updates.
• Establish and maintain appropriate governance structures, ensuring transparency, accountability, and agility without introducing unnecessary overhead.
• Provide leadership with timely visibility into progress, risks, decisions, and recommended actions.
  
  

Qualifications

• Bachelor’s degree in Business, Engineering, Information Technology, or a related field (or equivalent experience).
• 7–10+ years of experience leading complex, cross-functional initiatives within technology, operations, or infrastructure-focused organizations.
• Proven experience managing ambiguous or first-of-their-kind projects outside traditional PMO frameworks.
• Strong understanding of technology operations, network environments, or large-scale IT systems.
  
  

Preferred Qualifications

• Experience within a telecommunications, critical infrastructure, or highly regulated environment.
• Advanced degree (MBA or similar) or relevant certifications (PMP, PgMP, Agile, Lean, or similar).
• Demonstrated experience supporting executive leadership and enterprise-level initiatives
  
  

At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.

If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.

All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company’s discretion based on business necessity.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.

Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law.

Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.

Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in New York is $123,379.00 - $202,694.00 per year. For other locations, please inquire with your recruiter. The rates/ranges provided herein are the anticipated pay at the time of hire, and do not reflect future job opportunity.