Lead -Sales & Operations. Merchandise

We are looking for a commercially driven leader to lead the strategic scale-up of the merchandise business by driving integrated sales and operations planning, optimizing multi-channel retail performance (online and offline), and establishing a robust long-term growth roadmap. This role involves building strategic partnerships with ECOM players and dealerships, and leading a high-performing team to deliver an exponential retail sales growth year on year.

If you're passionate about retail, consumer business, e-commerce, and building scalable businesses, we'd love to hear from you.

Key Responsibilities

• Develop and execute the long-term growth strategy for the merchandise business, driving sustainable year-on-year revenue growth.
• Lead omnichannel retail sales across dealerships and e-commerce platforms, ensuring strong retail sell-out performance.
• Drive integrated Sales & Operations Planning (S&OP) by aligning demand, supply, inventory, and commercial priorities.
• Lead regular business reviews and trading calls to monitor performance and drive operational excellence.
• Build and manage strategic partnerships with leading e-commerce platforms, dealerships, and other channel partners.
• Define and establish the e-commerce operating model, including partner onboarding, Joint Business Plans (JBPs), and commercial negotiations.
• Identify new business opportunities, expand distribution channels, and create new revenue streams.
• Drive retail excellence by ensuring consistent visual merchandising standards and superior customer experience across the dealer network.
• Collaborate with regional sales teams to improve retail productivity, execute growth initiatives, and achieve business targets.
• Lead and develop a high-performing team while fostering a culture of collaboration, innovation, and execution excellence.

What We're Looking For

Qualifications

• MBA from a premier institute.
• Certification in Digital Sales or E-commerce is preferred.

Experience

• 12–14 years of experience in Retail Sales, Omnichannel Business, E-commerce Key Account Management, or Commercial Sales.
• Proven track record of driving business growth and managing large-scale retail or e-commerce operations.

Technical Expertise

• Omnichannel Sales & Retail Strategy
• Sales & Operations Planning (S&OP)
• Trade Marketing & Dealer Management
• E-commerce Business & Commercials
• Business Planning & Revenue Growth
• Data Analytics & Performance Management

Success Profile

• Strong commercial acumen and strategic thinking.
• Excellent negotiation and partner management skills.
• Outstanding stakeholder management and cross-functional collaboration.
• Ability to thrive in a fast-paced, evolving retail environment.
• Strong analytical mindset with a focus on execution and results.

If you're passionate about building high-growth businesses, driving retail transformation, and creating seamless omnichannel experiences, we'd love to hear from you.