Lead NOC/Site Reliability Engineer

Job Description

Job ID: Lea-ETP-Pun-1192 Location: Pune Lead NOC/Site Reliability Engineer Responsibilities 6+ years of experience in SRE, DevOps, or infrastructure management. Lead the NOC/SRE team from the front, ensuring a culture of proactive monitoring, rapid response, and continuous improvement. Act as the primary escalation point for major incidents, providing technical guidance and decision-making. Collaborate with DevOps, Engineering, and Product teams to enhance system reliability. Define best practices, incident response protocols, and runbooks for the team. Lead log tracing and deep troubleshooting for infrastructure, network, and application issues. Reduce MTTR (Mean Time to Resolution) and improve incident management processes. Expertise in troubleshooting complex infrastructure and application issues. Strong knowledge of log tracing, distributed tracing, and observability tools (e.g., ELK, Splunk, Grafana, Prometheus, OpenTelemetry). Deep understanding of SLAs, SLOs, and error budgets. Experience with cloud platforms (AWS, Azure, GCP) and container orchestration (Kubernetes, Docker). Good knowledge of Terraform, Kubernetes, Docker, and cloud architectures. Proficiency in monitoring and observability tools (New Relic, Prometheus, Datadog, etc.). Understanding of CI/CD pipelines, automation, and infrastructure as code (IaC). Basic scripting skills in Python, Go, Shell, or similar. Strong troubleshooting skills for complex distributed systems. Ability to mentor junior engineers and drive SRE best practices. Willingness to primarily work during 3:30 PM to 3:30 AM IST, with flexibility to adjust shifts as needed based on operational requirements Strong problem-solving skills and ability to work in a fast-paced environment. Strong incident management, troubleshooting, and RCA skills. Qualifications 6+ years of experience in Site Reliability Engineering (SRE) / NOC / DevOps roles. Proven leadership experience, managing or mentoring a team. Hands-on experience with Terraform for Infrastructure as Code (IaC). Experience in Python for automation and scripting. Expertise in troubleshooting complex infrastructure and application issues. Strong knowledge of log tracing, distributed tracing, and observability tools (e.g., ELK, Splunk, Grafana, Prometheus, OpenTelemetry). Deep understanding of SLAs, SLOs, and error budgets. Experience with cloud platforms (AWS, Azure, GCP) and container orchestration (Kubernetes, Docker). Familiarity with CI/CD pipelines and GitOps practices. Strong problem-solving skills and the ability to make quick, data-driven decisions under pressure.