Lead Business Analyst [T500-24324]

About Delta Tech Hub:

Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers.

Key Responsibilities:

Cross Functional Partnership:

• Partner with Sales Innovations, Sales Business Development, Enterprise Architecture, and business product owners to support new and existing products within the Sales IT portfolio.
• Coordinate activities with internal and external technology owners and service providers.
• Consult with Delta project teams, and external vendors or consultants to ensure project and product integrity.

Product & Backlog Management:

• Create and maintain the product backlog for Sales IT Self Service, the B2B Partner Portal, and Incentive systems.
• Conduct planning sessions to prioritize work for upcoming sprints and facilitate refinement and planning activities.
• Ensure product acceptance and readiness at key phases of the delivery cycle.
• Develop communication materials and lead communication efforts related to product updates, priorities, and future roadmaps.

Technical Delivery & Support:

• Engage directly and regularly with development and delivery teams.
• Keep solution documentation current, accurate, and accessible.
• Map and track technical dependencies across teams and systems.
• Serve as a point of contact for technical issues, documentation creation, and service level monitoring.
• Ensure Delta methodology, standards, and procedures are adopted and implemented.
• Verify that technical solutions meet customer business goals and maintain high customer satisfaction.

Design & Implementation:

• Attend and lead design sessions with the product team.
• Assist with the design, development, and implementation of Sales initiatives.
• Support the design of APIs for model consumption and execution strategies to enable efficient integration with client applications.
• Create and maintain development ready artifacts (user stories, requirements, diagrams, data mappings, etc.) tailored to evolving team needs and a hybrid Agile delivery model.

Minimum Qualifications:

• Bachelor’s degree in business, Computer Information Systems or related field
• 7+ years of experience defining and documenting business application features and requirements, and designing, developing, integrating, and operating business applications.
• Strong problem-solving skills with the capability to understand and set direction for complex technology integrations.
• Knowledge of deploying and managing cloud based infrastructures such as AWS and Salesforce Experience Cloud.
• Proficiency with SQL and NoSQL databases.
• Experience building applications using Microservices Architecture.
• Experience with VersionOne and Git (GitHub or similar tools).
• Expertise in Agile/Scrum methodologies.
• Excellent written and verbal communication skills, with the ability to communicate effectively across all levels of the organization.
• Strong teamwork and collaboration skills.
• Self-motivated learner with the ability to quickly adopt new technologies and deliver results.

Behavioral Competencies:

• Lead initiatives with high accountability, create a collaborative environment with a solution-based approach.
• Serve as a trusted advisor and mentor for the team offering technical advice.
• Ability to communicate with precision, engaging team and stakeholders to build trust and reliable working relationships across cross-functional teams and geographies enabling organizational alignment.
• Ability to set priorities with the team by understanding interdependence, inspiring team members with consistent focus, quality output, and timelines.
• Constantly keep oneself updated on current technology & trends to drive innovative decisions through piloting forward-thinking approaches to complex problems in one’s own area of work.
• Inquisitive to understand customer priorities and business challenges while creating value for technical solutions.

Preferred Competencies:

• Experience developing, testing, and deploying APIs.
• Functional knowledge of the airline business or airline IT processes; B2B Partnerships (Agency and Corporate Travel Management) relationships.