Lead Associate - Transactional Quality - End to End RCM Quality - GGN - REF97736W_2026238608

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

Skill : End to End RCM Quality (this will include scheduling, Billing, cash posting, coding and denial management – AR Denial Management)

Responsible for overseeing end to end quality performance, ensuring process accuracy, and driving continuous improvement across operations.

The role involves conducting regular audits, identifying error trends, performing root cause analysis, and implementing corrective and preventive action plans to reduce defects.

This position also supports training needs, facilitates calibration sessions, prepares quality dashboards and reports, and partners closely with operations and clients to ensure all quality related KPIs and SLAs are consistently met.

Strong analytical ability, teamwork, communication skills, and experience in quality frameworks are essential for success in this role.

Qualifications

Graduate with 3 to 4 years of experience in Quality