L&D Team Leader and Facilitator

Description

Responsibilities

In this individual contributor role, you will

• Assess the needs of the stakeholders and establish the learning goals, desired outcomes,
• and indicators of success
• Identify appropriate learning solutions using tools such as surveys, interviews, focus groups,
• and sampling techniques
• Design and develop high-quality learning solutions that are appropriate to the learner profile
• Create assessments and evaluate the impact of training programs
• Provide estimations and meet the effort required to complete a project
• Reporting and documentation related to any type of training, either internal or external
• At times, provide training to the support staff and Operation (if needed)
• Provide support to the Educational Programs and coordinate any activities related to them if
• needed.
• Open to work in 24X7 environment (work from office)
  
  

Skills

• Leadership
• Emotional intelligence and professional maturity
• Effective communication skills
• Adaptability to change
• Creativity and innovation
• Excellent interpersonal relationships
• Analytical, problem-solving and decision-making skills
• Strong sense of urgency and commitment
• Proven proactivity
• Vendor Management
• Use learning effective measurement for learning programs
  
  

Studies & Experience

• Minimum of 12-14 years overall work experience
• Minimum of 8-10 years of work experience as a Behavioural/ Soft skills Trainer
• Open to working from the office during evening shifts
• Open to travel between Gurugram and the Noida location
• Experience in delivering Soft Skills Training & Leadership Development (up to Middle Management level)
• Experience in conducting Training Need Analysis/ Training Need Identification
• Data management skills
• Open to travel between Gurugram and Noida locations
• Graduate in any discipline
• Desirable
• Content development experience with international BPOs
• Experience in Operations/Customer Experience/ Service Delivery
• Experience in training delivery
  
  

Mandatory Knowledge

• Oral and written comprehension.
• Appropriate use of language.
• GSuite /MS Office - Advanced
• Needs analysis and impact assessment
• Strong oral and written English language proficiency
• Opportunity assessment
• Stakeholder management
  
  

About Company

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.