L3/L2 Production Support Analyst – Banking & Capital Markets

Greetings,

We have an immediate opening for a L3/L2 Production Support Analyst – Banking & Capital Markets at Synechron in Pun

• e
  Role: L3/L2 Production Support Analyst – Banking & Capital Marke
• tsExperience: 7+ Yea
• rsLocation: Pu
• neEmployment type: Full-ti
• meDomain: Investment Banki

n

g
About Compa

ny:Synechron is a global technology consulting firm that helps leading organizations accelerate digital transformation through innovation, expertise, and agility. With more than 16,500 professionals across around 60 offices in over 20 countries, we combine deep industry knowledge with advanced capabilities in AI, cloud, cybersecurity, and data engineeri

ng.Our regional teams, supported by strategic delivery centers, provide scalable, cost-efficient solutions tailored to local markets. Through our award-winning Synechron FinLabs accelerators and strategic partnerships with AWS, Microsoft, Databricks, Salesforce, and ServiceNow, we enable clients to innovate fast and lead with confidence. For more information on the company, please visit our website or LinkedIn communi

ty.Synechron: Technology and AI Consulting for Busin

essSynechron is an innovative global consulting firm delivering industry-leading digital solutions to transform and empower business

es.
Diversity, Equity, and Inclu

sion
Synechron’s Diversity, Equity, and Inclusion (DEI) program, Same Difference, was developed because we believe in a culture of listening, respect, and opportu

nity.We each bring unique backgrounds, thoughts, talents, and experiences with us to work every day, and we know that by embracing them, we are creating an even greater Synechron. The best way to build a strong team is to value individual differences. So, it doesn’t matter where you’re from or what you’ve had to do to get here – if you have the skills, enthusiasm, and drive to make your mark, we’ll support you like we support each other. Choose a career with us and let’s pursue innovation, toge

ther.
Job Descr

iptionL3/L2 Production Support Analyst – Banking & Capital M

arketsRole Ov

erviewThe L3 Production Support Analyst is responsible for providing advanced technical and functional support for mission-critical trading, risk, payments, treasury, and capital markets applications. The role ensures system stability, rapid incident resolution, root cause analysis, and continuous improvement of production plat

forms.This position operates within a 24x7 support model and collaborates with development, infrastructure, business stakeholders, and external ve

ndors.Key Responsibi

lities🔹 Production Incident Mana

• gementAct as Level 2/3 escalation point for high-severity (P1/P2) inci
• dents.Lead triage calls and drive resolution withi
• n SLA.Perform deep-dive troubleshooting across application, middleware, database, and infrastructure l
• ayers.Own post-incident RCA documentation and preventive action

plans.🔹 Application & System S

• upportSupport front-office, middle-office, and back-office sy
• stems.Monitor trade lifecycle flows (trade capture → validation → settlement → repor
• ting).Analyze trade breaks, reconciliation issues, settlement fai
• lures.Provide data fixes in production (under governance and change con

trol).🔹 Technical Troublesh

• ootingStrong hands-on debuggi
• ng in:Unix/Linux scr
• iptingSQL (Oracle / SQL Server / S
• ybase)Log analysis using any of tools like Splunk, Kibana, Dynatrace, AppDyn

amics.🔹 Release & Change Mana

• gementValidate production deploy
• ments.Perform smoke testing post-re
• lease.Review impact analysis for production ch
• anges.Support weekend releases and major rol

louts.🔹 Automation & Stability Engin

• eeringDevelop automation scripts for health checks and recurring i
• ssues.Identify repetitive incidents and implement permanent
• fixes.Improve monitoring coverage and alert t
• uning.Drive shift-left initiatives to reduce ticket vo

lumes.🔹 Regulatory & Compliance Awa

• renessEnsure adherence to audit and compliance require
• ments.Support regulatory reporting sy
• stems.Maintain production controls aligned with banking pol

icies.Domain Knowledge Re

quiredStrong understandi

• ng of:Equities, Fixed Income, FX, Deriv
• ativesTrade lifecycle mana
• gementMarket data
• feedsSWIFT mes
• sagingRisk & PnL s
• ystemsReconciliation & settlement pro

cessesExperience with platforms su

• ch as:Apex (preferred) / Murex / C
• alypsoTrading OMS/EMS s
• ystemsTreasury s
• ystemsCore banking applic

ationsRequired

SkillsTec

• hnicalUnix
• /LinuxSQL (complex joins, performance t
• uning)Microservices archit
• ectureBatch processing tools (Cont
• rol-M)Monitoring
• toolsITIL fra

meworkSoft

• SkillsStrong stakeholder communi
• cationAbility to handle high-pressure inc
• identsLeadership during bridge
• callsClear RCA documen

tationPreferred Expe

• rience7+ years in production s
• upportExperience in Capital Markets or Tier-1
• banksAutomation m