L2 Network Engineer

Job Description

Overview We are seeking a skilled Level 2 Network Engineer to join our NOC (Network Operating Centre) Team. The ideal candidate must possess a strong background in Telecom data network and systems support. This role is critical for ensuring stable operations and escalated issue resolution in a secure environment. This includes supporting network hardware and software, troubleshooting incidents, and working closely with Customer, L1 support, L3 engineers, and other NOC teams. Responsibilities To manage WAN, and LAN network connectivity across multiple sites. Strong troubleshooting experience and in-depth knowledge on all Routing protocols - EIGRP, OSPF, BGP, HSRP, VRRP, GLBP, Static, Respond to and resolve network tickets/ incidents and service requests. Troubleshoot network issue involving switches, routers, firewalls, and wireless systems. Perform configuration, maintenance, and upgrades of network equipment (Cisco, Juniper, Palo Alto, etc.). Implement and maintain network security policies, including firewall rules and access controls. Collaborate with vendors and ISPs for link issues, outages, and escalations. Document network diagrams, configurations, and standard operating procedures. Support planned network changes and participate in network implementation or migration projects. Assist with monitoring tools like SolarWinds, PRTG, or similar for proactive alerting. Follow ITIL processes for incident, change, and problem management. Requirements To manage WAN, and LAN network connectivity across multiple sites. Strong troubleshooting experience and in-depth knowledge on all Routing protocols - EIGRP, OSPF, BGP, HSRP, VRRP, GLBP, Static, Respond to and resolve network tickets/ incidents and service requests. Troubleshoot network issue involving switches, routers, firewalls, and wireless systems. Perform configuration, maintenance, and upgrades of network equipment (Cisco, Juniper, Palo Alto, etc.). Implement and maintain network security policies, including firewall rules and access controls. Collaborate with vendors and ISPs for link issues, outages, and escalations. Document network diagrams, configurations, and standard operating procedures. Support planned network changes and participate in network implementation or migration projects. Assist with monitoring tools like SolarWinds, PRTG, or similar for proactive alerting. Follow ITIL processes for incident, change, and problem management.