L2 .Net Support Engineer

Job Description

Job Title : .NET L2 Support Engineer Experience : 3 - 5 Years Location : As per business requirement Shift : Shift-based, early morning & on-call rotations (1 week/month), occasional night shifts Role Overview We are looking for a .NET L2 Support Engineer to support and maintain .NET applications, ensuring timely issue resolution and system stability. The role focuses on debugging, troubleshooting, and minor enhancementscore new development is not expected. The ideal candidate should be proficient in .NET and SQL with experience in production support environments. Key Responsibilities Provide L2 support for .NET applications, ensuring timely issue resolution Debug and fix .NET application issues and perform enhancement activities as required Handle incident management, troubleshooting, and root cause analysis Monitor application performance and proactively identify system issues Manage ticket queues and ensure timely response and closure as per SLAs Collaborate with development teams for escalation and knowledge-sharing Work closely with clients and internal teams to understand and resolve issues Participate in shift-based operations and on-call rotation including weekend support Maintain detailed documentation, logs, and knowledge base entries Support change and patch release activities Follow ITIL processes and ticketing tools (ServiceNow preferred) Required Skillsets 3-5 years experience in .NET application support Strong working knowledge of .NET, C#, ASP.NET Strong SQL skills, including stored procedures and query optimization Hands-on experience in debugging and troubleshooting complex issues Exposure to AWS/Azure and basic cloud concepts Familiarity with ITIL processes, ticketing tools (e.g., ServiceNow) Good understanding of production support workflows and SLAs Strong communication and client-interaction skills Ability to work independently and in a team environment Commitment to accuracy, quality, and continuous improvement Preferred Skills Experience with performance monitoring tools Basic scripting skills Knowledge of release/change management processes (ref:hirist.tech)