Key Account Manager

We are looking for a skilled Key Account Managers to oversee the relationship’s of the company with its most important clients. You will be responsible for obtaining and maintaining long term key customers by comprehending their requirements. The ideal candidate will be be apt in building strong relationships with strategic customers. You will be able to identify needs and requirements to promote our company’s solutions and achieve mutual satisfaction. The goal is to contribute in sustaining and growing our business to achieve long-term success

Responsibilities

Develop and maintain strategic long-term trusting relationships with high volume clients to accomplish organic growth and long-term company objectives 

Acquire a thorough understanding of key customer needs and requirements

Suggest solutions that answer clients needs and wants

Ensure the projects are delivered in a timely manner

Serve as contact point for key customers and internal teams

Resolve customers' complaints in an effective and respectful way

Gather, report and communicate customers' feedback on service, technology and product delivery

Research and source new potential clients

Measure, track and analyze key account metrics

Create reports for upper management

Keep abreast with industry and market trends and best practices

Requirements and skills

B.Arch./Interior Design Degree/Project Management Degree / Diploma, or similar relevant field

Previous working experience as Key Account Manager for a minimum 3 years

Experience in similar industry will be added advantage

Outstanding communication and interpersonal skills

Aptitude in networking and building relationships 

Excellent time and project management skills

Ability to prioritize and meet critical deadlines

Problem-solving and negotiation aptitude