Key Account Manager ? Quick Commerce

Job Description

Position : Key Account Manager - Quick Commerce Experience : Minimum 3 years in quick commerce including Zepto, Blinkit, Instamart, and BigBasket CTC : 5 LPA (flexible based on candidature) Location : Kolkata Job Summary Goodcare is looking for a proactive and growth-oriented Key Account Manager to manage and scale our business across major quick-commerce platforms including Zepto, Blinkit, Instamart, and BigBasket . The ideal candidate will have strong platform knowledge, analytical skills, and the ability to drive visibility, sales, and operational excellence. Key Responsibilities 1. Account Management Manage day-to-day operations for Zepto, Blinkit, Instamart, and BigBasket. Build and maintain strong relationships with category managers. Ensure compliance with platform requirements and timely execution of tasks. 2. Business Growth Drive monthly and quarterly growth targets for Goodcare. Analyse performance trends and competitor movement to identify opportunities. Execute promotional and visibility strategies to increase brand presence. 3. Inventory & Coordination Work closely with supply chain teams to ensure product availability across all DCs. Forecast demand to prevent stockouts or excess inventory. 4. Listings & Content Maintain accurate listings, product information, images, and A+ content. Monitor listing health and coordinate with platforms for updates or corrections. 5. Promotions & Marketing Manage platform deals, visibility slots, and campaigns. Evaluate campaign performance and optimize for better ROI. 6. Operational Issue Management Resolve issues related to pricing, payments, cancellations, or listing errors. Coordinate with platform support teams for quick resolution. 7. Reporting & Analytics Share weekly/monthly performance reports with insights and action plans. Track KPIs such as sales, fill rate, cancellations, visibility, and overall platform performance. Qualifications & Skills Bachelor?s degree 2?4 years of experience in managing quick-commerce or e-commerce accounts. Strong understanding of Zepto, Blinkit, Instamart, and BigBasket platforms. Excellent communication and negotiation skills. Proficiency in Excel/Google Sheets and strong analytical ability. Key Competencies Ownership & accountability Strategic thinking Problem-solving Data-driven decision-making Cross-functional coordination