Key Account Manager

Job Description

Summary As a Key Account Manager , you?ll be at the forefront of building trusted partnerships that improve patient care. In this role, you?ll manage strategic relationships with key accounts, understand their challenges, and deliver tailored solutions that drive value for both the customer and the organization. Your ability to connect insights with action will directly impact patient outcomes and help shape the future of healthcare in your region. About The Role Key Account Manager ? Government Business Location: Ahmedabad, India Relocation Support : Yes Key Responsibilities Drive end-to-end key account management across government institutions including CGHS, Army, Railways, and state/central hospitals Lead tender management processes, including documentation, clause analysis, and coordination with internal stakeholders Act as the single point of contact for assigned accounts, ensuring seamless communication across therapy area teams Generate demand by engaging with healthcare professionals and key decision-makers in government hospitals Coordinate front-end and back-end tender activities, ensuring timely submissions and compliance Manage account growth post-inclusion, including supply forecasting, servicing, and payment collection Collaborate with cross-functional teams to support therapy-specific initiatives and maximize account potential Ensure complete understanding of government procurement processes, including rate contracts, documentation, and patient journey mapping Role Requirements 8?12 years of experience in key account management roles within government pharmaceutical business Proven expertise in tender management, including documentation, submission, and clause interpretation Strong understanding of government procurement processes and patient journey mapping Experience coordinating with internal stakeholders and external government bodies Ability to manage multiple therapy areas and act as a single point of contact for key accounts Demonstrated success in demand generation and account servicing across CGHS, Army, Railways, and state hospitals Desirable Requirements Exposure to Specialty therapy areas and cross-functional collaboration in government business environments Pharma Sales experience in Government Institutions, Tender Management. Why Novartis Our purpose is to reimagine medicine to improve and extend people?s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here: https://www.novartis.com/about/strategy/people-and-culture You?ll receive: You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook. https://www.novartis.com/careers/benefits-rewards Commitment To Diversity And Inclusion Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve. Accessibility and accommodation Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to [email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients? lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network Benefits and Rewards: Read our handbook to learn about all the ways we?ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards