Key Account Manager (E-Commerce)

Why this Role Matters

This role ensures smooth day-to-day functioning of all online sales channels by owning marketplace operations, website execution, pricing control, and inventory health. Itis critical in preventing revenue leakage and driving operational efficiency.

What You Will Own

Marketplace Operations Management

• End-to-end handling of seller/vendor portals on Key Marketplace & Qcom platform
• Dailymonitoringoflistinghealth,suppressions,buybox,andperformancemetrics.
• Manage & coordinate end-to-end FBA/FBF FC shipments & dispatches for smoother operations on Key Marketplace & Qcom channels
• Ensure SLA compliance (dispatch, cancellations, return rates).
• Resolve operational escalations within defined TAT.

Website Operations (D2C)

• Manageproductuploads,contentaccuracy,pricingupdates,andstocksynconbrand website.
• Ensureproductvisibility,correctcategorization,andbackendhygiene.
• Coordinate with tech team for issue resolution and updates.
• Monitor order flow and customer experience metrics.

Inventory Management

• Daily tracking of stock availability across market places and website.
• Coordinate replenishment with warehouse/planning teams.
• Maintain high fill rate and prevent stock-outs.
• Monitor slow-moving and aging inventory.
• Align inventory for sale event s and promotions.

Pricing &Margin Control

• Ensure real-time price update s across channels.
• Maintain pricing parity between market places and website.
• Monitor competitor pricing and discount structures.
• Avoid margin leakages due to pricing errors.

Reporting &Process Control

• Publish daily/weekly/monthly MIS dashboards.
• Track KPIs such as:
• Inventory fill rate
• OOS%
• Cancellation&return%
• SLA adherence
• Pricing accuracy
• Identify operational gaps and implement corrective actions.

Cataloging

• Manage product uploads, content accuracy, pricing updates, and stock sync on Marketplace & Qcom channels

Key Result Areas

• Inventory availability>95%
• Zero critical pricing errors
• SLA adherence>98%
• Reduced cancellations & returns
• Clean, suppression-free catalog
• Seamless sale event readiness

What Success Looks Like

• No revenue loss due to stock-outs or listing issues
• Accurate and synchronized pricing across channels
• Smooth campaign execution without last-minute fire fighting
• Strong process discipline and documentation

Who Thrives in This Role

• 3–6yearsine-commerceoperations/market place management.
• Hands-on experience with seller central/vendor central & D2C backend.
• Strong Excel & data tracking capability.
• Highly detail-oriented and process-driven.
• Ability to manage large SKU volumes with precision.