Key Account Manager

In this role, you have the opportunity to

• Manage the entire process of on-boarding to deployment initially Account management,
• Merchant servicing and driving month on month transaction and GMV growth.
• Also, revisit the top transacting merchants on monthly basis and pass product and market feedback to the product team.

Responsibilities will include

Functional Expertise

• Identify the categories of offline merchants and micro - markets to focus on Onboard multiple accounts from different categories: Retail, pharma, healthcare, fashion and jewelry, automobile, hotels, food and beverages (regional chains, standalone, corporate cafeterias, college canteens, QSR chains), spas and salons.
• Responsible to acquire key merchants (Large standalone account, multiple store/MID account, city/regional chains) for payment solutions.
• Responsible for retention and cross sales of other products.

Interaction

• Collaborate closely with the sales team to ensure a seamless transition from the sales process to account deployment.
• Liaise with cross functional teams to address requirements, resolve issues etc.
• Collaborate with product team to provide insights and feedback.

Problem Solving

• Develop strategies for product enhancements and innovation.

To succeed in the role

Impact

• Drive month-on-month transaction and GMV growth to contribute in overall company profitability.
• Provide valuable market and product feedback to product team, enabling product enhancement and innovations.

Challenges & Decisions

• Facing market with a target.
• Balancing the diverse needs and expectations of key accounts.
• Identifying and resolving issues and conflicts.
• Collaborating with cross functional teams.

Qualification & Experience (type & industry)

• Minimum 2 years of experience in sales and business development.
• Graduate / MBA with good academic record.
• Proficiency in Microsoft Excel is a added bonus.

Skills & know-how

• Candidates having experience in managing key accounts would be preferred.
• Exposure of working with leadership team.
• Good negotiation, communication and convincing skills.
• Go getter attitude with problem solving skills.
• Strong problem solving and analytical skills
• Strong stakeholder management & strong project management skills
• Ability to handle ambiguity in role/ environment

Behaviors

• Passion for sales and building a business from scratch.
• Drive and focus of a self-starter and great communicator.
• Patience for follow-through and respect for the sales rhythm.
• Great work ethic and love for responsibility of being individually empowered.