Key Account Manager

About SmartQ:

SmartQ is redefining how the world experiences food. As a next-generation food-tech innovator, we solve real operational challenges through empathy-led insights and powerful technology. Our mission is clear: to elevate everyday dining into a seamless and meaningful experience.

In the last decade, we’ve transformed cafeteria and food operations across industries with scalable, cutting-edge solutions. Operating in 14 countries and backed by Compass Group- a $60B global foodservice leader SmartQ continues to push the boundaries of what modern food-tech can achieve.

Since our inception in 2015, we’ve become a trusted partner for corporates, hospitals, universities, and food courts worldwide. With a bold vision to become the world’s largest B2B food-tech company, we connect people through exceptional food experiences powered by advanced technology. Today, we proudly serve 400+ global clients, including leaders like Google, HSBC, Amazon, and Wells Fargo.

At the heart of SmartQ is a culture shaped by four core pillars:

Great People | Great Food | Great Experience | Greater Good

These values inspire collaboration, innovation, humility, and a relentless pursuit of excellence.

To dive deeper into what drives us, explore our cultural pillars on the SmartQ LinkedIn ‘Life’ page. It offers an authentic glimpse into the journey you could be part of: https://www.linkedin.com/company/smartq-bottlelabs/life/cdc290f8-ff81-4e7f-9c96-37d842f936c4/?viewA…

Are you excited to join our team as Key Account Manager?

As a Key Account Manager at SmartQ, you will be responsible for ensuring client satisfaction, retention, and business growth. The role involves managing key client relationships, identifying growth opportunities, and ensuring seamless service delivery. We are looking for a results-oriented professional with strong relationship management and strategic thinking skills. If you are eager to contribute to a company operating at the intersection of food and technology, we invite you to join our team.

Do you possess all these skills and wish to make an impact in the world of food and technology? Join us now!

Roles and responsibilities:

Site & F&B Operations Management

• Oversee end-to-end Food & Beverage operations, including cafeteria, pantry, and catering services, ensuring smooth and efficient daily functioning.
• Maintain high standards of food quality, hygiene, and safety in compliance with established food safety regulations and company guidelines.
• Coordinate and manage vendors, suppliers, and kitchen teams to ensure timely service delivery and operational efficiency.
• Monitor daily operations, inventory levels, and cost management to optimize service quality while maintaining budget control.

Client & Stakeholder Management

• Serve as the primary point of contact for the client account, ensuring smooth communication and coordination between the client and internal teams.
• Develop and maintain strong relationships with key stakeholders by understanding their expectations, operational requirements, and business objectives.
• Drive client satisfaction by proactively addressing concerns, resolving issues promptly, and ensuring consistent service quality.
• Prepare and present reports, insights, and improvement plans to provide visibility into performance and recommend actions for enhancing service delivery.

Events & Pop-Ups Execution

• Plan and execute food events, themed dining experiences, and pop-ups to enhance engagement and overall dining experience.
• Collaborate with chefs, vendors, and marketing teams to ensure effective planning and coordination.
• Manage and oversee the smooth execution of corporate events and special activations.
• Monitor event performance, collect feedback, and track success metrics to identify improvement opportunities.

Employee Engagement Initiatives

• Design and implement engaging Food & Beverage–led employee experiences to enhance workplace engagement.
• Introduce new food concepts, cuisines, and promotional initiatives to keep the dining experience fresh and appealing.
• Collaborate with HR and employee engagement teams to plan and execute food-related campaigns and activities.
• Contribute to improving the overall workplace experience by creating innovative and enjoyable food programs.

Financial & Performance Management

• Oversee the Profit and Loss (P&L) for the assigned site or account, ensuring financial performance aligns with business objectives.
• Optimize operational costs while maintaining high standards of service quality and efficiency. • Monitor key performance indicators such as footfall, sales performance, and customer satisfaction to assess operational effectiveness.
• Identify and implement innovative offerings and initiatives to drive revenue growth.

Team Management & Development

• Lead and mentor on-site teams, including supervisors and service staff, to ensure effective operations and service delivery.
• Ensure adequate staffing, training, and performance management to maintain high productivity and service standards.
• Promote a positive, collaborative, and high-performance work culture within the team.

Qualifications:

• 5–10 years of experience in Food & Beverage, hospitality, or corporate dining operations. • Degree or Diploma in Hotel Management, Hospitality, or related field.
• Strong hands-on experience in end-to-end F&B operations, event management, and client relationship management.
• Proven ability to independently manage large sites or key accounts and ensure smooth operational delivery.
• Excellent communication skills with mandatory fluency in English.
• Strong operational, financial management, and problem-solving abilities.
• Prior experience in planning and executing events, pop-ups, and employee engagement activities is required.
• Experience working in corporate F&B environments, co-working spaces, or large campus setups is preferred.
• Exposure to multi-vendor environments with the ability to coordinate and manage multiple stakeholders effectively.

Message from CEO:

We've come to realize that we're not merely in the B2B Food service industry; we're in the business of 'Capturing Hearts.' We find ourselves in a unique position to turn ordinary, mundane corporate cafeterias into places of pure delight, where individuals can freely express themselves, find inspiration, and share happiness. Such a profound transformation opportunity is a rare gift, where the purpose of our enterprise transcends the ordinary. If this vision resonates with you, we invite you to join us in our mission to spread joy and happiness in a world weighed down by stress and pressure. Together, let's play our part in making this world a more beautiful place.