Key Account Manager

Job description

Company Description

Leadmetrics is an AI-powered marketing platform that combines data precision with creative intelligence to deliver highly effective and efficient campaigns. With a track record of optimizing over 400 campaigns, generating 1000+ qualified leads, and achieving 65% higher conversion rates, Leadmetrics enables businesses to transform insights into measurable success. By unifying marketing channels such as social, search, and email into a connected growth ecosystem, Leadmetrics empowers enterprises, SMEs, startups, and agencies to scale smarter and grow stronger. The platform specializes in intelligent ad targeting, personalized content strategies, cross-channel intelligence, and automated solutions, ensuring smarter, faster outcomes for every client.

Role Description

We are seeking a dynamic and client-focused Key Account Manager to join our team. This role is critical in managing and nurturing relationships with our B2B clients in the digital marketing software space. The ideal candidate will be responsible for end-to-end account management, ensuring exceptional service delivery, zero churn, and identifying growth opportunities.

Key Responsibilities

Client Relationship Management

• Serve as the primary point of contact for assigned key accounts, building strong, long-term relationships
• Conduct regular health checks with clients to assess satisfaction, gather feedback, and identify areas for improvement
• Prepare and submit comprehensive reports to clients on performance metrics, deliverables, and campaign outcomes
• Ensure end-to-end client management with a focus on achieving zero churn through proactive engagement and exceptional service

Service Delivery & Operations

• Monitor all deliverables and ensure completion within the agreed Turn Around Time (TAT)
• Track service level agreements (SLAs) and ensure all client requests and issues are resolved within committed timelines
• Escalate issues promptly to internal teams and follow through until resolution is achieved
• Maintain detailed documentation of client interactions, requirements, and project status

Business Growth

• Identify and evaluate potential upsell opportunities within existing accounts
• Develop and present compelling pitches for additional products or services that align with client needs
• Contribute to account growth strategies and revenue targets
• Stay updated on product developments and industry trends to provide valuable insights to clients

Collaboration & Communication

• Coordinate with internal teams including sales, product, technical support, and marketing to deliver seamless client experiences
• Communicate client feedback and requirements to relevant stakeholders
• Participate in team meetings and contribute to process improvements

Education & Experience

• Bachelor's degree (minimum requirement) in Business, Marketing, Communications, or related field
• 1 to 3 years of experience in account management, client servicing, or related roles
• Experience in B2B software, SaaS, or digital marketing industry is highly preferred

Skills & Competencies

• Excellent communication skills - both verbal and written - with the ability to articulate complex ideas clearly
• Strong relationship management and interpersonal skills
• Problem-solving mindset with the ability to handle escalations professionally
• Highly organized with exceptional time management capabilities
• Ability to work independently and manage multiple accounts simultaneously
• Proficiency in CRM tools and Microsoft Office Suite
• Data-driven approach with analytical thinking abilities
• Customer-centric attitude with a passion for delivering excellence

What We Offer

• Hybrid work model - Enjoy the flexibility of working from home and office
• Opportunity to work with cutting-edge B2B digital marketing software
• Collaborative and growth-oriented work environment
• Competitive compensation package
• Professional development opportunities

Work Arrangement

This is a hybrid role, offering the flexibility to work both remotely and from our office, providing the perfect balance between collaboration and independent work.

*We Prefer candidates only from Kerala

If you are passionate about client success, thrive in a fast-paced environment, and are ready to make a significant impact, we'd love to hear from you , Interested candidates can share your resume to [email protected] .