Junior System Administrator (Service Desk Coordinator cum Desktop Support)

Job Summary

We are looking for a Junior System Administrator to join our IT team. The candidate will be responsible for Service Desk coordination, end-user support, desktop administration, and assisting in day-to-day IT infrastructure operations. This role provides excellent exposure to enterprise IT environments, system administration, and user support.

Key Responsibilities

• Handle IT support tickets, incidents, and service requests through the ticketing system.
• Provide desktop and laptop support for Windows and Linux users.
• Install, configure, troubleshoot, and maintain operating systems and applications.
• Manage user accounts, password resets, and access requests.
• Support printers, scanners, peripherals, and conference room equipment.
• Coordinate with internal teams and vendors for issue resolution.
• Perform employee onboarding and offboarding activities.
• Maintain IT asset inventory and documentation.
• Assist in patch management and software deployment.
• Support email, collaboration, and productivity tools.
• Monitor system health and escalate critical issues.
• Maintain documentation for IT procedures and troubleshooting guides.
• Ensure compliance with IT security policies and standards.
  
  

Required Skills

• Familiarity with ticketing systems and IT service management processes.
• Strong knowledge of Windows 10/11 administration and troubleshooting.
• Basic Linux administration and troubleshooting knowledge.
• Good understanding of computer hardware, laptops, desktops, and peripherals.
• Knowledge of TCP/IP, DNS, DHCP, VPN, and networking fundamentals.
• Experience with Active Directory user and group management.
• Knowledge of software installation, upgrades, and patch management.
• Good analytical and troubleshooting skills.
• Strong communication and customer service skills.
• Ability to work independently and in a team environment.
• Willingness to work in rotational shifts, including night shifts.
  
  

Educational Qualification

• Diploma / Bachelor's Degree in Computer Science, Information Technology, Electronics, or related field