Jet2 Travel Technologies - Technical Delivery Manager

Job Description

Role Purpose :

Accountable for the end-to-end delivery of TBS solutions, ensuring predictable, high-quality, and value-driven outcomes aligned to Jet2 strategic priorities.

The Technical Delivery Manager will lead the delivery of automation, low-code, and AI-enabled solutions across the TBS portfolio, ensuring strong governance, stakeholder alignment, and measurable business value.

Key Responsibilities

• Delivery Ownership & Execution :
• Own end-to-end delivery lifecycle from discovery through to BAU.
• Ensure all delivery aligns to the TBS delivery lifecycle and system design standards across technologies.
• Maintain clear oversight of status, risks, dependencies, and delivery outcomes.
• Ensure solutions are delivered on time, to scope, and to agreed quality standards.
• Demand & Prioritisation :
• Partner with stakeholders to shape demand aligned to value, feasibility, and complexity.
• Support governance processes including Front Door and SteerCo prioritisation.
• Ensure only appropriate, high-value initiatives progress into delivery.
• Stakeholder Management :
• Act as the primary interface between Business, TBS, and Delivery teams.
• Provide clear, concise, executive-ready updates.
• Build strong relationships through consistent, outcome-focused delivery.
• Team Leadership & Delivery Performance :
• Lead a technical function within TBS Hub.
• Support the cross-functional team (Developers, BAs, SMEs).
• Drive a high-performance, delivery-focused culture.
• Ensure alignment across roles to reduce rework and improve flow.
• Act as a Final Reviewer and escalation point for design and delivery issues.
• Governance, Risk & Control :
• Ensure adherence to TBS governance, standards, and controls.
• Identify and proactively manage risks, dependencies, and issues.
• Ensure all solutions meet security, regulatory, and operational standards.
• Value Realisation & Reporting :
• Ensure all solutions have defined, tracked, and realised benefits.
• Provide consistent delivery and value reporting to SteerCo.
• Use data-driven insights to drive continuous improvement.
• Continuous Improvement & Innovation :
• Drive improvements in delivery speed, quality, and consistency.
• Promote adoption of new automation, AI, and low-code capabilities.
• Support scaling of the TBS toolkit.
  
  

Key Performance Indicators (KPIs)

Delivery Performance :

• 80% of initiatives delivered on time and to agreed scope.
• 10% of deployments with high-severity post go-live defects.
• 95% solution success rate / availability in BAU.
  
  

Governance & Control

• 100% adherence to TBS delivery lifecycle and governance.
• 100% compliance with security, regulatory, and documentation standards.
• All key risks, issues, and dependencies tracked and reported regularly.
  
  

Value & Benefits Realization

• 90% of solutions with defined and tracked benefits.
• Demonstrable delivery of ROI and business outcomes.
• Aligned to benefits such as cost savings, capacity release, and risk reduction.
  
  

Stakeholder Satisfaction

• 85% stakeholder satisfaction score.
• Minimal escalations linked to delivery performance.
• Consistently high-quality, executive-ready reporting.
  
  

Demand & Throughput

• 90% delivery aligned to prioritised SteerCo pipeline.
• No unmanaged or shadow delivery outside governance.
• Continuous improvement in cycle time and throughput.
  
  

Team Performance

High-performing team evidenced by :

• Consistent delivery against commitments.
• Low rework and defect rates.
• Strong collaboration across Developers, BAs, and stakeholders.
  
  

Continuous Improvement & Innovation

Measurable improvements in :

• Delivery efficiency.
• Reusability of solutions.
• Adoption of automation and AI capabilities.
• Active contribution to evolving the TBS operating model.
  
  

Skills & Experience Essential

• Proven experience delivering technology or automation solutions end-to-end.
• Strong understanding of delivery governance, risk, and control frameworks.
• Ability to manage multiple stakeholders across business and technical teams.
• Strong communication and executive reporting capability.
• Experience driving process optimisation and automation initiatives.
• Experience with Power Platform, RPA, or AI-enabled automation.
• Exposure to AWS or cloud-based delivery environments.
• Experience in benefits tracking and ROI frameworks.
• Understanding of development and low-code enablement.
  
  

Key Behaviours

• Outcome-focused with strong commercial awareness.
• Confident in prioritisation and decision-making.
• Strong accountability for live services, not just delivery milestones.
• Collaborative, pragmatic, and delivery-driven mindset.
  
  

(ref:hirist.tech)