Japanese Senior Business Support Specialist_7936

Job Location: Pune, Chennai

Location Flexibility: Multiple Locations in Country

Req Id: 7936

Posting Start Date: 5/18/26

We are looking for a highly motivated and skilled bilingual Specialist to join our team. This role will focus on handling sensitive internal information and supporting strategic communication initiatives. The role requires delivering timely, consistent, and dependable support to ensure smooth day-to-day operations related to structured information management and strategic communication.

Key Responsibilities

• Manage end-to-end execution of internal communications, ensuring deliveries and defined objectives. Provide full coordination of project activities and ensure timely delivery.
• Having experience of new business transition/migration from Japan and lead a large size team.
• Manages the escalation process for issues and deals with the problems and issues affecting the availability of service. May establish a change in processes, standards, or practices to ensure the service provided meets requirements of the business.
• Manages, motivates and develops a large size team, ensures the team achieves their objectives and to constantly improve quality of service.
• Coordinates with Japan counterparts and acts as a bridge between clients and non-bilingual members of the team, translating instructions / documents from Japanese to English and vice versa.
• Coordinate with internal and external teams to ensure smooth information flow and alignment with operational objectives.
• Proven experience in a business support or project coordination role, ideally within a global company or with Japanese stakeholders.
  
  

Delivery & Governance

• Oversee structured information delivery through well-defined governance processes.
• Conduct regular service and performance reviews, presenting metrics, improvements, and risk mitigation plans.
• Work closely with operating teams to ensure consistent execution and proactive risk management.
• Drive continuous improvement initiatives to enhance efficiency, information security, and communication effectiveness.
• Manage escalation processes for issues affecting sensitive information and recommend improvements in standards or practices where required.
• Apply knowledge of strategic communication, behavioral understanding, and information security best practices.
  
  

Leadership Skillset

The Candidate Should Demonstrate Strong Leadership Capabilities, Including

• Strategic Thinking: Ability to align communication and information management goals with overall organizational strategy.
• Talent Management: Hire, develop, and retain capable team members.
• Performance Management: Set clear expectations, provide feedback, and address performance gaps.
• Motivation & Engagement: Inspire and support the team in a high-responsibility environment.
• Change Management: Lead the team effectively during evolving business or information scenarios.
• Coaching & Mentoring: Guide team members in developing professional skills and best practices.
  
  

The leadership approach should be flexible and adaptable based on the situation and team needs.

Qualifications (Skills, Knowledge & Experience)

• 10–12 years of overall Japanese experience, including managing Large or mid-sized teams.
• Bachelor’s degree in Japanese, business, IT, or a related field (or equivalent experience).
• Strong Japanese language skills (N2 or N3 level required; N1 preferred), both written and spoken.
• Good understanding of Best ITSM practices and Agile methodologies.
• Experience managing in financial performance, forecasting, reporting and presentation.
• Strong stakeholder management, communication, and negotiation skills.
• Ability to collaborate effectively with cross-functional teams (operations, finance, IT, etc.).
• Experience analyzing and reporting project metrics, SLAs, dashboards, and process tracking systems.
• Ability to work independently as well as in a team in a challenging environment.
• Strong organizational and time management skills.
• AI skillset will be preferred.
• Customer-first mindset with an initiative-taking and solution-oriented attitude.
  
  

Relocation Supported: Yes

Visa Sponsorship Approved: No