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MassMutual India Logo

IVR Genesys Developer

Actively Reviewing the Applications

MassMutual India

India, Telangana, Hyderabad Full-Time On-site
Posted 3 weeks ago • Apply by May 23, 2026

Job Description

  • Primary Skill: Genesys, BOT
  • Secondary skill: AI can be secondary skill
  • Develop applications using Genesys web APIs, JavaScript APIs, and client libraries to build applications
  • Set up and maintain CTI environments for voice, email, and chat routing
  • Develop voice and chat bots per business specifications
  • Measure, monitor, and manage ACD performance
  • Integrate applications with Genesys softphone and CTI features
  • Operate as part of a DevOps team: deploy new capabilities while effectively and efficiently maintaining production solutions
  • Ability to present own and other developers’ work to a broader audience
  • Ability to lead the development process of a feature as part of a cross-disciplinary team
  • Can work independently in a multi-disciplinary team with minimal support
  • Help junior members of the team with task completion, estimation, and troubleshooting
  • Works closely with both business and technical stakeholders
  • Communicate effectively with the team with estimates, blockers, etc.
  • Produces application artifacts per SDLC, Agile and DevOps audit requirements
  • Implements high-quality, cost-effective and sustainable solutions. Meet today’s needs with the potential to scale or adapt to the needs of the future/new emerging technologies.
  • Participates in design & code reviews and manages deployment

Required Skills

DevOps Web APIs Javascript APIs

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