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ITSR (Technical Support Representative)

Actively Reviewing

Chitrawan Unique Net Pvt. Ltd.

Bharatpur Full-Time 1–2 yrs exp Posted 11 hours ago · Apply by Sep 14, 2026

Job Description

Skills& Responsibilities

Perform daily configuration of Optical Line Terminals (OLT), including creating service profiles and managing bandwidth.
Handle ONU registration, tagging, and untagging of VLANs to ensure correct service delivery to customers.
Identify and troubleshoot faulty OLT ports; manage port capacity to prevent congestion.
Provide leadership and oversight for physical layer issues, including fiber cuts, connector cleaning, and power levels (dBm) at the customer end.
Troubleshoot Layer 2 issues, including MAC address flapping, VLAN mismatches, and loop detection.
Analyze "slow internet" complaints using ping tests, trace routes, and bandwidth monitoring to identify if the issue is local (WiFi/ONU) or network-wide.
Configure and maintain Network Routing & Switching like Trunk Links and Cisco Basics.

Qualifications:

Strong understanding of FTTH architecture
.Ability to diagnose "Slow Problem" complaints which may involve interference, congestion, or hardware failure
.Diploma in IT is a plu