ITSM SRE

Job Description

Description JOB DESCRIPTION At Ameriprise, we are passionate about building solutions that solves problem's We count on our site reliability engineers (SREs) to empower users with a rich feature set, high availability, and stellar performance level to pursue their missions. As we expand customer deployments, we're seeing an experienced SRE to deliver insights from massive-scale data in real time. Specifically, we're searching for someone who has fresh ideas and a unique viewpoint, and who enjoys collaborating with a cross-functional team to develop real-world solutions and positive user experiences for every interaction. Roles & Responsibilities Ensure production system health, availability, and performance monitoring. Build and maintain infrastructure and application platforms with automation for scalability. Improve reliability, quality, and time-to-market through performance optimization and innovation. Provide operational support for large-scale distributed systems and collaborate with development teams for service improvements. Lead ITSM processes: Incident Management, with awareness of Change and Problem Management concepts. Drive problem resolution with short-term fixes and long-term solutions; manage Disaster Recovery with automation contributions. Skillset And Qualifications Bachelor?s degree in Computer Science or related field. Strong programming/scripting skills in languages such as Python, Java, C/C++, PowerShell, Ansible, or JavaScript. Experience with distributed systems and cloud platforms (preferably AWS). Knowledge of ITSM processes, including Incident Management and awareness of Change and Problem Management. Familiarity with monitoring, scheduling, and event management tools (e.g., Dynatrace, Tidal) and dashboard creation using tools like Grafana and ServiceNow. Understanding of Site Reliability Engineering (SRE) concepts and practices. Proactive in identifying issues, optimizing performance, and driving improvements.