IT Support Engineer

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an IT Support Engineer in India.

In this role, you will support and scale global IT operations by delivering reliable, high-quality technical support to employees across multiple regions. You will work closely with IT leadership to manage devices, applications, and access while maintaining a secure and compliant environment. The position is hands-on and user-focused, covering end-user support, onboarding and offboarding, and systems administration. You will play a key role in ensuring smooth day-to-day operations in a fast-growing, remote-friendly SaaS environment. Working primarily during U.S. business hours, you will help resolve issues efficiently and improve IT workflows. This role is ideal for a proactive support engineer who enjoys problem-solving and operating in dynamic environments.

Accountabilities

• Provide Level 1 and Level 2 end-user support for macOS, Windows, applications, networking, VPN, and single sign-on
• Troubleshoot and resolve technical issues for users across regions and time zones while meeting defined SLAs
• Manage IT ticket queues, prioritize requests, and ensure timely resolution of incidents and service requests
• Support employee onboarding and offboarding by provisioning devices, configuring accounts, and ensuring timely access
• Administer and support core business applications such as Google Workspace, Slack, Jira, Zoom, 1Password, and related tools
• Maintain accurate device inventory, asset tracking, and coordinate repairs, replacements, and logistics
• Ensure devices meet security standards, including encryption, patching, and endpoint monitoring
• Support security and compliance initiatives, including access reviews, audits, and evidence collection
• Assist with IT projects related to system integrations, automation, scaling, and compliance frameworks
• Maintain clear IT documentation, SOPs, and user-facing guides to support consistent operations
  
  

Requirements

• 5–8 years of experience in IT support, desktop support, or systems support roles
• Willingness and ability to work during U.S. shift timings
• Strong hands-on experience with macOS and Windows device setup, configuration, and troubleshooting
• Solid knowledge of Google Workspace and Microsoft 365 administration
• Experience with MDM tools such as Rippling, Intune, Jamf, or Kandji
• Basic understanding of networking concepts including DNS, VPN, and Wi-Fi
• Strong communication, customer service, and problem-solving skills
• Experience supporting users in distributed or global environments
• Nice-to-have experience with SOC 2, ISO 27001, or similar compliance frameworks
• Bonus certifications such as CompTIA Security+ or Google Cybersecurity credentials
• Familiarity with tools like Snowflake, Jira administration, automation tools, or scripting
  
  

Benefits

• Opportunity to work in a global, remote-first SaaS environment
• Hands-on exposure to modern IT systems, security, and compliance initiatives
• Collaborative and fast-paced work culture with opportunities to grow technical skills
• Experience supporting employees across regions and time zones
• Competitive compensation aligned with experience and market standards
• Opportunity to contribute to scaling IT operations in a high-growth organization
  
  

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.