IT Security Analyst I

Job Description

Details Job Description Job Summary We are looking for a highly motivated and detail-oriented Zscaler Security Engineer to support and manage enterprise-level cloud security services. This role will focus on managing Zscaler"s core platforms - ZIA, ZPA, ZDX - and ensure the Client Connector is correctly configured, deployed, and updated. The ideal candidate will have a strong background in cloud security, network security, and user experience optimization. Key Responsibilities Zscaler Internet Access (ZIA): Configure and maintain web filtering, SSL inspection, firewall rules, and DLP policies. Manage authentication and user access using SAML, SCIM, and IdP integrations. Monitor logs, policy hits, and troubleshoot access issues using ZIA logs and analytics. Zscaler Private Access (ZPA) Deploy and maintain App Connectors, Segment Groups, and Application Segments. Build and enforce least-privilege access controls for private applications. Integrate with identity providers and configure SCIM-based provisioning. Perform deep-dive diagnostics on internal application access issues. Zscaler Digital Experience (ZDX) Monitor application performance, endpoint health, and network latency. Correlate end-user experience data with network and application behavior. Create custom dashboards and reports to track SLA and availability. Zscaler Client Connector (ZCC) Manage lifecycle of Client Connector including packaging, deployment, upgrades. Configure location awareness, App profile, forwarding profiles, and authentication settings. Troubleshoot client connectivity, forwarding failures, and tunneling issues. Ensure policies are consistently applied across distributed endpoints. Additional Responsibilities Perform routine health checks and Zscaler platform version audits. Engage with Zscaler TAC and support for advanced troubleshooting. Maintain compliance with internal policies and external regulatory frameworks. Participate in global rollout and migration projects (e.g., PAC to ZCC, CentOS to RHEL9 for App Connectors). Lead pilot testing and phased deployments for new Zscaler features or versions. Monitor certificate renewals, provisioning key rotation, and access group hygiene. Job Requirements Essential Skills & Qualifications Bachelor"s degree or higher in Computer Science, Information Technology, Cybersecurity, or a related discipline Solid understanding of the SOC environment Strong quantitative, analytical, data-driven intuition, and problem-solving abilities Extensive knowledge of ZIA, ZPA, ZDX, and ZCC platforms Proficient in troubleshooting HTTP/HTTPS, VPN, DNS, GRE/IPSec tunnels, SAML, and SCIM Familiarity with PAC file logic and traffic forwarding methods Experience with Identity Providers (IdPs) such as Okta, Azure AD, or PingFederate Strong scripting or automation skills (e.g., PowerShell, Python, or Terraform) are a plus Experience in a global team setting is preferred Ability to work both collaboratively and independently is essential Should be open to rotational shifts