IT Operations Lead -

Actively Reviewing the Applications

Vypr

India Internship On-site

Posted 10 hours ago • Apply by June 15, 2026

Job Description

Job Title

IT Operations Lead

Reports to

Head of IT & Compliance & IT

Location/work pattern

Hybrid – Manchester HQ (WeWork Deansgate)

Salary

£35,000 for 25 hours working week (52,500 pro rata)

What We Do

Vypr is a Manchester HQ'd Private Equity/Venture Capital backed SaaS business. Our market-leading product intelligence platform provides reliable consumer data to help manufacturers and retailers understand what their customers want to see on shelves. This helps reduce the time and cost spent developing new products, which makes for better products, faster.

We're a scale-up business with huge growth ambitions. We've proved product market fit with our existing offering and now we're ready to scale at pace. We're using scalable new technology to reimagine our product intelligence platform with limitless future potential, from personalisation to AI enhanced insight.

Things that you will do

Manage day‑to‑day IT operations across our Manchester office and hybrid/remote users.
Administer and improve infrastructure: collaboration platforms (Azure/Microsoft 365), networks and end‑user devices.
IT service management: ticketing, SLAs, documentation and asset tracking.
Execute an IT roadmap aligned to business goals and growth.
Identify and implement technologies that improve productivity, collaboration and scalability.
Own security execution in line with Cyber Essentials / ISO 27001: device management, access control, patching and vulnerability management.
Maintain data protection: implementing policies, backups, disaster recovery (DR) and business continuity plans (BCP).
Coach employees on best-practice technology use and security awareness.
Champion a culture of proactive IT support and continuous improvement.
Initial provisioning of new devices upon receipt from suppliers for new and existing Vypr employees.
Project work including the set up and roll out of MAM to BYOD devices.
Assisting the Product team with user administration of our proprietary platforms.
Setting up hardware for meeting rooms and implementing appropriate cabling solutions within our Head Office.
Maintaining organisational charts and job titles within Entra and Outlook.

We are moving from using an outsourced IT MSP to bringing the function in-house and this role is the initial step to doing so. As the team grows in size there is scope for career progression from Technician to Team Leader and subsequently to Head of IT. Consequently, this role is about more than just responding to tickets, it entails working in a fast-paced environment on projects ranging from the roll out of MAM to BYOD devices, implementing cabling solutions, setting up meeting room hardware, improving DLP and everything in between. The successful candidate will be expected to embed themselves within the business and be the face of IT. As a tech company we are naturally technology minded and are looking for candidates who want to get involved in all aspects of IT support. Our tech stack is predominantly cloud based and you will be involved in ensuring that the configuration of our systems is fit for purpose.

What you will be responsible for

Availability, performance and resilience of internal IT.
Working with the Head of Compliance & IT to iteratively improve overall IT security posture.
Assist the Head of Compliance & IT to maintain security standards aligned with GDPR, ISO 27001, SOC2 and Cyber Essentials.
Access control/SSO/MFA, endpoint management, patching and vulnerability remediation including user provisioning/deprovisioning.
Backups and adherence to data protection policies.
SLA adherence and high employee satisfaction with IT support.
Accurate asset lifecycle tracking and high‑quality documentation.
Reduction of operational inefficiencies.
Reliable support for hybrid work and mixed Mac/Windows environments.
First responder for cyber security incidents and assisting the Head of Compliance & IT with data breach incidents as necessary.
Execution of change management procedures
Proactive reporting of IT KPIs (uptime, incident trends, SLA performance)
Home-worker support standards (diagnostics, device security, minimum requirements)
Hardware lifecycle planning and replacement standards

What You Are Good At

Hands‑on technical depth: Azure, Microsoft 365 admin, networking/VPNs and identity management.
Translating technical needs into business outcomes; stakeholder management.
Road mapping, prioritisation and aligning IT to company objectives.
Security mindset: Risk assessment, policy enforcement, vulnerability/patch management and compliance alignment (GDPR/ISO 27001/SOC2/Cyber Essentials).
Designing and improving ticketing workflows and SLAs.
Documentation and training to uplift adoption and security awareness.
Supporting growth‑stage environments and hybrid workforces.

Desirable Qualification/experience

M365 administration
Azure AD administration
Apple/Mac administration
Slack administration
ITIL (Foundation or higher)

What's important to you

At Vypr, we value being Agile by embracing flexibility, making quick informed decisions, and driving continuous improvement. We believe in being Candid, fostering a transparent, trusting environment where ideas are challenged with care, and celebrating team successes. We are Driven by Results, promoting inclusivity, accountability, and ambition, ensuring goals are met and contributions are valued. Lastly, we value Caring, showing empathy, supporting charitable initiatives, and creating a safe, friendly work environment for all team members.

What We Offer

Hybrid working
Company paid medical cashplan
Enhanced annual leave
Work from anywhere up to 4 weeks a year
Access to a global benefits and reward platform
Access to well-being support, including an Employee Assistance Programmes
Life Assurance
Day off on your birthday
Volunteering day
Enhanced parental leave

What next?

Our Talent Selection process focusses on creating a mutual, fair and transparent dialogue that helps you and us to establish whether the role could be a rewarding career fit. We will create space to discuss your ambitions and our growth plans as well as context of the role, give you the opportunity to engage with your potential Line Manager and Team Members, showcase your skills in a live task and to visit our Manchester HQ.