IT Operations Lead

Overview

JOB DESCRIPTION

At Peloton, we don't just implement technology. We transform the way organizations work, compete, and grow. Recognized on the Inc. 5000 list of fastest-growing companies in the US, Peloton is one of the most respected and fastest-growing global Oracle consulting firms, delivering Advisory, Consulting, and Managed Services to leading organizations across many industries, including Retail, Financial Services, Manufacturing, Consumer Packaged Goods, and more.

Peloton Consulting Group has the vision and connected global capabilities to help organizations envision, implement, and realize the benefits of digital transformation. Our team has the best practices, knowledge, industry expertise, and know-how. We make digital transformation a reality by leveraging AI, Enterprise Performance Management (EPM), Enterprise Resource Planning (ERP), Supply Chain Management (SCM), Human Capital Management (HCM), Customer Experience (CX), Analytics, and Data Management for the cloud. Through connected capabilities, we bring people, processes, and technology together. We help organizations go further faster. That is the Peloton way!

What truly sets us apart is our people. We are team players. We are energetic and entrepreneurial. We are problem solvers and innovative thinkers who believe the best outcomes are built together. We believe in quality, appreciate creativity, recognize individual contributions, and place trust in every member of our team. If you bring strong business or technical expertise and want to do meaningful work alongside people who are equally passionate about getting it right, we think you'll feel right at home here.

We are actively seeking an experienced Talent Acquisition Associate with a strong work ethic to join a talented Global Talent Acquisition team. This is a unique opportunity for an ambitious, proactive, and experienced recruiting professional to contribute to a rapidly growing 1000+ employee firm globally. The Senior TA Associate will collaborate with internal stakeholders, building strong relationships to ensure that job requirements are met by identifying, attracting and on-boarding top talent efficiently and effectively meeting Peloton’s dynamic business needs. The will start as a full time remote opportunity based out of Bangalore, India but will eventually become a hybrid role with in-office commitments.

Key Responsibilities

IT Operations & Support

• Lead and manage day-to-day IT support operations for India-based employees
• Ensure timely resolution of incidents, service requests, and escalations with a strong focus on user satisfaction
• Establish and maintain IT service delivery standards, SLAs, and best practices
• Monitor support trends and proactively identify opportunities for improvement
  
  

End-User Services

• Oversee laptop lifecycle management including procurement, imaging, configuration, deployment, and asset tracking
• Ensure seamless onboarding and offboarding experiences for employees
• Maintain high standards for hardware/software support, including troubleshooting and break/fix services
• Partner with vendors for equipment procurement and support services
  
  

Customer Experience

• Champion a customer-first culture within IT support
• Drive continuous improvement in end-user experience and satisfaction metrics
• Develop documentation, knowledge base articles, and self-service resources
  
  

Security & Compliance

• Partner with global IT and security teams to implement and enforce security policies and standards
• Ensure compliance with corporate security requirements (endpoint protection, patching, access controls, etc.)
• Support audits, risk assessments, and remediation efforts as needed
  
  

Global Collaboration

• Act as the India IT representative in global IT operations discussions
• Align local processes with global IT standards, tools, and governance
• Provide regular updates and reporting to global IT leadership on performance, risks, and initiatives
  
  

Team Leadership & Growth

• Mentor and develop local IT support staff as the organization grows
• Foster a high-performing, collaborative, and accountable team environment
• Manage workload distribution, performance, and professional development
  
  

Required Qualifications & Experience

• 8+ years of experience in IT support or IT operations, with at least 2 years in a leadership role
• Experience supporting distributed or global organizations
• Strong hands-on experience with:
• Laptop provisioning and lifecycle management
• Imaging PC’s via a PXE server, batch scripting, etc.
• Windows Server
• Windows 11
• Identity and access management tools (e.g., MSAD, EntraID)
• Microsoft 365 Admin Center, M365 Groups
• Endpoint management
• ITSM tools (e.g., Smartsheet)
• Solid understanding of IT security fundamentals and best practices
• Proven ability to manage vendors and third-party service providers
• Exceptional customer service and communication skills
• Strong problem-solving and decision-making abilities
• Ability to operate both strategically and hands-on in a fast-growing environment
• Highly organized with strong attention to detail
• Ability to collaborate effectively across time zones and cultures
• Alignment with Peloton values: Amplify Ideas, Can-Do Attitude, Teamwork, Integrity, Own Your Voice, and Next-Level Service
• Willingness to travel as required
  

Preferred Qualifications

• Experience supporting rapid organizational growth or scaling IT operations
• ITIL certification or similar service management training
• Experience working in multinational or enterprise environments
  
  

Compensation

Peloton provides a reasonable range of compensation for roles. Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, business needs, and geographic location. Peloton also offers bonus opportunities and a comprehensive benefits package including:

• Competitive base salary with performance-based bonus
• Vacation, Leave, and Holiday pay
• Annual Health Wallet
• Group Medical Insurance
• Group Term Accident & Life Insurance
• Paid holidays and PTO
  
  

Peloton Group is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.