IT Engineer 2/3

ABOUT QUINCE

Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value.

Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions:

• Customer First: We prioritize customer satisfaction in every decision.
• High Quality: True quality means premium materials and rigorous production standards you can feel good about.
• Essential Design: We focus on timeless, functional essentials instead of chasing trends.
• Always a Better Deal: Innovation and transparency ensure value for both customers and partners.
• Social & Environmental Responsibility: We commit to sustainable materials, ethical production, and fair wages.

Quince partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency.

OUR TEAM AND SUCCESS

At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence.

If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince.

THE IDEAL CANDIDATE:

We are seeking a mid–senior level IT Engineer - 2/3 to join our growing technology operations team. This role supports Quince’s IT infrastructure, ensuring smooth day-to-day operations for all employees. The ideal candidate is proactive, detail-oriented, and passionate about delivering exceptional internal support experiences.

RESPONSIBILITIES:

• Manage employee onboarding and offboarding from an IT perspective — account setup, hardware configuration, and access provisioning.
• Oversee IT asset lifecycle, including procurement, deployment, tracking, maintenance, and decommissioning of laptops and peripherals.
• Set up, support, and maintain video conferencing systems (Zoom, Google Meet, etc.) to ensure high-quality meeting experiences.
• Handle user access provisioning and de-provisioning across core business systems (Google Workspace, Okta, Slack, etc.).
• Provide day-to-day technical support to employees onsite and remotely, resolving hardware, software, and connectivity issues.
• Maintain and document IT processes, inventory records, and access control logs in line with company standards.
• Collaborate with the global IT and security teams to implement best practices and ensure data protection compliance.
• Support office technology operations, including network troubleshooting, printer setup, and AV maintenance.
• Assist in IT equipment audits, ensuring all company devices are accounted for and properly managed.
• Contribute to continuous improvement projects such as process automation and IT system enhancements.

REQUIREMENTS:

Education & Experience

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent practical experience).
• 4–10 years of IT support experience
• Prior experience in a corporate or fast-paced startup environment supporting distributed teams.
• (Preferred) Experience in retail, e-commerce, or technology industries.

Technical Skills

• Strong understanding of macOS and Windows operating systems.
• Proficiency with Google Workspace, Okta, and Slack administration.
• Experience supporting video conferencing systems such as Zoom and Google Meet.
• Familiarity with asset management tools and ticketing systems (e.g., Jira, Zendesk, FreshService).
• Hands-on experience or working knowledge of MDM tools like Jamf (for Mac) and JumpCloud (for Windows).
• Experience with directory and identity management platforms, especially JumpCloud.
• Basic understanding of networking concepts — Wi-Fi troubleshooting, VPN, switches, and firewalls.
• Awareness of data security and compliance standards (e.g., SOC2, ISO 27001).

Soft Skills

• Excellent problem-solving and troubleshooting abilities.
• Strong customer service orientation with effective communication skills.
• Ability to prioritize tasks and manage multiple support requests simultaneously.
• Detail-oriented with strong documentation habits.
• Comfortable working independently and collaboratively across global teams.