Internal Firm Services - Human Capital - Learning & Development- Senior Manager

At PwC, our people in talent and development focus on finding, deploying, training and enabling talent through talent identification and enhancing employee skills and knowledge, fostering a culture of continuous learning and professional growth. These individuals collaborate with subject matter specialists and project teams to strategize effective ways to locate, assess, educate and train employees, in line with market developments and firm strategy. As a learning and development generalist at PwC, you will focus on designing and delivering innovative training programmes to enhance employee skills and knowledge. You will play a crucial role in fostering a culture of continuous learning and professional growth within the organisation.

Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm.

Examples Of The Skills, Knowledge, And Experiences You Need To Lead And Deliver Value At This Level Include But Are Not Limited To:

• Craft and convey clear, impactful and engaging messages that tell a holistic story.
• Apply systems thinking to identify underlying problems and/or opportunities.
• Validate outcomes with clients, share alternative perspectives, and act on client feedback.
• Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations.
• Deepen and evolve your expertise with a focus on staying relevant.
• Initiate open and honest coaching conversations at all levels.
• Make difficult decisions and take action to resolve issues hindering team effectiveness.
• Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
  
  

Job Category Learning and Development

Level Senior Manager

Specialty/Competency IFS - Human Capital (HC)

Industry/Sector Not Applicable

Job Type Regular

Time Type Full time

Travel Requirements Up to 20%

A career in Learning and Development (L&D) will provide you with the opportunity to contribute to the success of our people by developing quality and relevant learning initiatives that constantly improve the PwC experience. You'll help us identify and source the best instructors, develop learning and performance improvement solutions across traditional and virtual classroom environments, and consult with other areas of the Firm to ensure our curriculums and initiatives support the PwC strategy.

The Portfolio Lead team provides leadership, direction, and intervention to enable learning solutions in a book of business. They lead teams that are creating, implementing, and evaluating the effectiveness and quality of the programs; they direct and coordinate the resources necessary to ensure the efficiency of L&D operations; and they intervene to address problems, issues, or concerns that could compromise the quality of L&D efforts.

Portfolio Leads leverage their competencies in Budget Coordination, Curriculum Management, Troubleshooting and Issue Escalation, Stakeholder Coordination, Comms Coordination, Data Storytelling, Best Practices, and Resource Forecasting to partner with L&D Strategist to activate learning strategy into execution. The Portfolio Lead position is highly integrated with L&D Strategist, Architects, Lead Producers, LI&T, and Assessment and Measurement teams.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be an authentic and inclusive leader, at all grades/levels and in all lines of service. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Manager, You'll Work As Part Of a Team Of Problem Solvers, Helping To Solve Complex Business Issues From Strategy To Execution. PwC Professional Skills And Responsibilities For This Management Level Include But Are Not Limited To:

• Take action to ensure everyone has a voice, inviting opinion from all.
• Establish the root causes of issues and tackle them, rather than just the symptoms.
• Initiate open and honest coaching conversations at all levels.
• Move easily between big picture thinking and managing relevant detail.
• Anticipate stakeholder needs, and develop and discuss potential solutions, even before the stakeholder realises they are required.
• Develop specialised expertise in one or more areas.
• Advise stakeholders on relevant technical issues for their business area.
• Navigate the complexities of global teams and engagements.
• Build trust with teams and stakeholders through open and honest conversation.
• Uphold the firm's code of ethics and business conduct.
  
  

Preferred Knowledge/Skills:

Demonstrates intimate abilities and/or a proven record of success as a team leader:

• Possessing a deep understanding of the learning within a portfolio that is applied in support of and integration with key business and strategic priorities;
• Managing a complex and multifaceted portfolio of work including managing the learning budget for the portfolio;
• Assessing portfolio needs to make recommendations in allocation of budget across respective business unit(s), while managing respective budgets across all programs, and reporting on return on investment (ROI);
• Executing a complete end-to-end curriculum aligned to the portfolio’s learning strategy, including leading communication planning, stakeholder reporting, learning management system and compliance data quality, and leading analysis of learning assessments to influence improvements across the curriculum using data driven methods and practices;
• Leading and collaborating with Strategist and other Portfolio Leads to translate the learning strategy into execution to drive high impact and differentiated programs;
• Driving team of facilitators used across portfolio curriculum development and maintenance, including leading and teaming across L&D functions and partnering with the business and vendors to execute the portfolio’s learning strategy;
• Developing, coaching, and sustaining relationships with facilitators, peers, stakeholders and leadership, including effectively navigating a complex organization;
• Leading and supervising teams to create an atmosphere of trust and seeking diverse views to encourage improvement, cross collaboration and innovation;
• Serving as Lead Producer for at least one project/program in assigned portfolio or for L&D continuous improvement needs;
• Driving learning asset and learning bundling strategy at the sector and/or platform level or xsector/platform including forecasting and managing asset maintenance (i.e. strategy for Deals, Private, etc.);
• Understanding of NASBA and AICPA CPE requirements and how that strategically supports the needs of L&D and the business;
• Managing the forecasting of program and project resource needs across a portfolio, while communicating with the functions, and partnering with the Strategist to drive new needs through intake and casting process;
• Working independently to resolve issues, and coordinating across functions when necessary;
• Leading and driving continuous improvements across all L&D platforms and modalities; and,
• Proactively integrating well-being, protected time planning and promoting team flexibility.
  
  

Demonstrates Intimate Abilities And/or a Proven Record Of Success As a Team Leader In a Professional Services Environment Utilizing An Array Of Digital Skills To Drive Higher Value, Lower Cost, And a Tech-enabled Learning Experience, Including:

• Using design thinking such as persona development, affinity mapping, journey mapping, and prototyping;
• Using agile project management techniques such as sprint planning, backlog management and sprint review;
• Maintaining knowledge of current and emerging learning technology trends and experience innovating with new learning technology tools;
• Using firm technology to drive efficiency, productivity, and collaboration; and,
• Supporting and championing the creation of centralized tools and resources to enable learning processes and industry-leading assets.