Internal Firm Services - Human Capital - L&D Assurance - Senior Associate

At PwC, our people in talent and development focus on finding, deploying, training and enabling talent through talent identification and enhancing employee skills and knowledge, fostering a culture of continuous learning and professional growth. These individuals collaborate with subject matter specialists and project teams to strategize effective ways to locate, assess, educate and train employees, in line with market developments and firm strategy. As a learning and development generalist at PwC, you will focus on designing and delivering innovative training programmes to enhance employee skills and knowledge. You will play a crucial role in fostering a culture of continuous learning and professional growth within the organisation.

Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.

Skills

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Respond effectively to the diverse perspectives, needs, and feelings of others.
• Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
• Use critical thinking to break down complex concepts.
• Understand the broader objectives of your project or role and how your work fits into the overall strategy.
• Develop a deeper understanding of the business context and how it is changing.
• Use reflection to develop self awareness, enhance strengths and address development areas.
• Interpret data to inform insights and recommendations.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
  
  

Quality & Compliance Requirements

• Review process design and collaborate with stakeholders to ensure compliance, as/ when needed
• Design the process using programs such as Visio, Word, Powerpoint
• Execute Dip checks to ensure processes are working as expected
  
  

Collaborate with the teams for deliberation of any compliance requirement

• Ensure timely submissions
  
  

Publish Compliance Dashboard on a monthly basis for the monitoring of the controls

Support Manager in the below activities

• Understand L&D processes & related risks, assess the controls required to mitigate the risks
• Periodical review of process & policy documents
• Undertake dip check audits in L&D and identify risks
• Prepare the Risk control Matrix for L&D for as per the Audit areas such as Quality, ISO etc
• Publish periodic audit dashboards for L&D and AC leadership
• Ensure actions plans are drawn and executed efficiently for any findings identified
• Manage leadership interactions
  
  

Additional Attributes

The individual should have the ability to work effectively under pressure without compromising on professional standards or quality of the work.

Consistently demonstrate teamwork dynamics by working as a team member, understand personal and team roles, contribute to a positive working environment by building solid relationships with team members, proactively seek guidance, clarification and feedback

Take ownership of day-to-day issues and escalate as necessary

Adhere to PwC SDC policies and procedures

Participate in training and other developmental opportunities

Possess excellent communication (written & verbal) along with good negotiation skills.

Requirements

A minimum of 6 years’ experience in Human Capital, Learning & Development, Operations, Reporting, Compliance

Understanding L&D processes and audit concepts

Strong application and presence of mind

Should have strong attention to details, analytical skills

Should take ownership and responsibility of the deliverables end to end

Inclination and interest in compliance related matters

Ability to analyze, assess and independently drive and close matters, while taking complete ownership and responsibility, and being responsive

Working knowledge of Microsoft Office Suite (including excel knowledge), Power Bi, Alteryx

Team player, dynamic, committed to providing high quality, responsibility and maintaining timeliness

Strong communication skills in English both written and verbal English

Demonstrate self motivation and desire to take responsibility for personal growth and development