Intern - Customer Success

We are looking for a dedicated Customer Success Intern to support our high-value accounts and help drive product adoption. You will work closely with our Customer Success team, product management, and technical teams to deliver excellent experiences for our clients.

RESPONSIBILITIES:

 Manage a portfolio of High-Value Accounts and ensure consistent engagement.

 Develop a customer-first approach to understand client pain points and drive better support outcomes.

 Collaborate with cross-functional teams (Product Management, Tech Team, Support) to deliver standard or customized solutions based on client requirements.

 Gain an in-depth understanding of the Unicommerce product and resolve daily queries from the team; conduct training to better equip them to manage client issues.

 Ensure maximum feature adoption through hands-on learning and effective enablement.

 Support upselling and cross-selling opportunities by identifying additional product features, modules, or services that benefit clients.

 Contribute to customer retention efforts by monitoring account health, addressing risks, and ensuring long-term satisfaction.

 Demonstrate excellent interpersonal and communication skills in all interactions.

 Maintain daily/weekly reporting of training progress, customer activities, and account status to the reporting manager.

 Maintain a clear, professional, and informative communication style in all client interactions.

 Exhibit strong customer service skills and problem-solving ability.

 Utilize Excel for reporting, data analysis, and customer insights.

SKILLS:

 Have a clear, professional and informative communication style

 Good customer service skills

 Knowledge of Excel