Intermediate ServiceNow Application Developer (HRSD & ITSM)

Job Description

Avant de postuler ? un emploi, s?lectionnez votre langue de pr?f?rence parmi les options disponibles en haut ? droite de cette page. D?couvrez votre prochaine opportunit? au sein d'une organisation qui compte parmi les 500 plus importantes entreprises mondiales. Envisagez des opportunit?s innovantes, d?couvrez notre culture enrichissante et travaillez avec des ?quipes talentueuses qui vous poussent ? vous d?velopper chaque jour. Nous savons ce qu?il faut faire pour diriger UPS vers l'avenir : des personnes passionn?es dot?es d?une combinaison unique de comp?tences. Si vous avez les qualit?s, de la motivation, de l'autonomie ou le leadership pour diriger des ?quipes, il existe des postes adapt?s ? vos aspirations et ? vos comp?tences d'aujourd'hui et de demain. Job Summary Fiche de poste : We are seeking a skilled ServiceNow Application Developer with strong expertise in HR Service Delivery (HRSD) and IT Service Management (ITSM). In this role, you will design, develop, configure, and enhance ServiceNow applications to support enterprise HR and IT processes. You will work across the full application development lifecycle?requirements gathering, solution design, scripting, configuration, testing, deployment, and ongoing support. Key Responsibilities ServiceNow HRSD & ITSM Development Design and develop solutions across HRSD modules including Case Management, Employee Center, HR Services, Lifecycle Events, and Integrations. Build and enhance ITSM functionality including Incident, Problem, Change, Request, Knowledge, SLAs, and CMDB workflows. Configure and customize ServiceNow applications using Workflows, Flow Designer, Business Rules, Client Scripts, UI Policies, UI Actions, Notifications, ACLs, and Script Includes. Platform Development & Configuration Develop and maintain custom applications, Service Portal widgets, integrations, and automation using JavaScript, GlideScript, and server/client-side scripting. Implement integrations using REST/SOAP APIs, IntegrationHub, MID Server, and third-party systems. Platform Support & Optimization Support platform upgrades, patching, and regression testing. Monitor system performance and proactively identify improvement opportunities. Maintain documentation including technical designs, configuration guides, and support materials. Required Qualifications Bachelor?s Degree or international equivalent in Computer Science, Information Systems, or related technical field. ServiceNow Certified System Administrator (CSA) ? Required. ServiceNow HRSD or ITSM Implementation Specialist ? Strongly preferred. Strong scripting skills in JavaScript, GlideScript, and ServiceNow APIs. Experience configuring workflows, business rules, Flow Designer, and platform automation. Hands-on experience with employee center, HR cases, lifecycle events, SLAs, and ITSM processes. Familiarity with ITIL processes and best practices. Experience working in Agile/Scrum development environments. Type De Contrat en CDI Chez UPS, ?galit? des chances, traitement ?quitable et environnement de travail inclusif sont des valeurs clefs auxquelles nous sommes attach?s.