Inside Sales Executive

Job Type: Full-Time

Location: Work from Home (Remote)

Working Days: 6 days a week (Rotational week-offs)

About Company:

Verge Scales is a fast-growing e-commerce growth company that builds and scales direct-to-consumer (D2C) brands. The company focuses on driving revenue through data-driven marketing, sales optimization, and efficient operations while delivering a seamless customer experience. As a "Recovery Expert," you are the final link between customer interest and a successful sale. You will engage with "Hot Leads" customers who added items to their cart but stopped short of paying, to resolve their hesitation and complete the transaction.

Roles & Responsibilities:

• Rapid Engagement: Contact high-intent customers/ leads who abandoned their checkout within defined SLAs.
• Friction Diagnosis: Understand specific reasons for abandonment (e.g., payment failure, price hesitation, or product queries) and provide immediate solutions.
• Consultative Closing: Use persuasive communication, authorized incentives, or product alternatives to close the sale.
• Data Accuracy: Update the CRM with precise call outcomes and valuable customer feedback.
• Pipeline Management: Maintain accurate records of customer interactions and order statuses in the CRM/Google Sheets to ensure no lead is missed.

Skills & Competencies:

• Strong communication skills (English & Hindi mandatory; regional languages are a plus).
• Sales-driven mindset with high energy and ownership.
• Ability to understand customer psychology and build rapport quickly.
• Experience with CRMs, WhatsApp Business, or sales tracking tools preferred.
• Problem-solving and objection-handling skills.
• Consultative sales approach rather than aggressive pushing.

Requirements:

• Experience: 1–3 years in Inside Sales / Tele sales / Customer Success or similar roles (D2C, Beauty or E-commerce preferred).
• You must possess excellent active listening skills and a polite, persuasive phone manner.
• Comfortable with rejection and working in a fast-paced environment.
• Basic CRM and computer proficiency.
• Availability: Willing to work 6 days a week with rotational week-offs.

What We Offer:

• Salary: ₹30,000 ( Fixed Base) + Performance Incentives
• Growth Opportunity: Be part of a fast-scaling startup where top performers move into leadership roles quickly.
• Skill Development: In-depth training on D2C sales psychology and e-commerce growth strategies.
• Work-Life Balance: Enjoy the flexibility of working from home (WFH)