Infrastructure Manager

Job Summary

We are seeking an accomplished and people-centric Infrastructure Manager to oversee and enhance our end-to-end IT operations supporting a workforce of approximately 600 employees. This leadership role requires a professional with a proven ability to develop, mentor, and elevate IT teams, particularly those delivering in-house support services.

The ideal candidate will demonstrate a collaborative, open, and positive management style, fostering a culture of trust, continuous improvement, and operational excellence. This individual will be responsible for managing Helpdesk operations, cloud platforms (Azure & AWS), on-premises infrastructure, and enterprise network environments.

Key Responsibilities:

Leadership, Mentoring & Team Development

Provide clear, supportive, and people-focused leadership to an IT team spanning L1, L2, and L3 support functions.

Mentor and develop team members through coaching, skills enhancement, structured feedback, and career development planning.

Cultivate an inclusive, high-performing team culture based on transparency, approachability, and mutual respect.

Encourage continuous learning and promote best practices across all areas of IT operations.

Maintain high standards of service delivery by setting clear expectations and ensuring accountability.

IT Operations & Helpdesk Management:

• Oversee daily Helpdesk operations, ensuring prompt and effective support for ~600 internal users.
• Ensure adherence to SLAs, KPIs, and ITIL-aligned processes for incident, problem, and change management.
• Drive operational improvements to enhance efficiency, responsiveness, and user satisfaction.
• Oversee end-user computing environments, including laptops, desktops, peripherals, and related hardware.
• Manage the IT asset lifecycle, inventory systems, and vendor relationships.
  
  

Cloud Infrastructure (Azure & AWS):

• Administer and optimize cloud environments across Microsoft Azure and AWS.
• Ensure secure, scalable, and cost-efficient cloud operations, including monitoring and performance tuning.
• Oversee cloud backup strategies, disaster recovery planning, and business continuity measures.
  
  

Ensure alignment with governance, compliance, and security standards.

On-Premises Infrastructure:

• Manage VMware-based virtualization platforms, including ESXi and vCenter, ensuring system reliability and uptime.
  
  

Coordinate patching, upgrades, capacity planning, and ongoing optimization of server infrastructure.Oversee on-premises storage, backup systems, and disaster recovery capabilities.

Network & Security Management:

• Lead management of enterprise network infrastructure, including core and access switches and Cisco Meraki devices.
• Ensure a secure and resilient network architecture, including firewalls, VPNs, and access control policies.
• Collaborate with cybersecurity stakeholders on vulnerability management, compliance, and security audits.
  
  

Implement and uphold IT security best practices across all systems and services.

Stakeholder Engagement & Governance:

• Serve as a key liaison between IT and business units, ensuring clear and proactive communication.
• Provide regular operational reporting, budget planning, and forecasting to senior leadership.
• Manage relationships with vendors, managed service providers, and licensing partners.
  
  

Contribute to IT strategy development, digital transformation initiatives, and process optimization efforts.

Required Qualifications:Technical Expertise

• Extensive experience managing Helpdesk operations in a mid-sized or large organization (500+ users).
• Proficiency in:
• Microsoft Azure (VMs, networking, identity, monitoring)
• AWS (EC2, VPC)
• VMware virtualization (ESXi, vCenter)
• Enterprise networking technologies and switching
• Cisco Meraki systems and dashboards
• Strong understanding of IT security, backup methodologies, disaster recovery, and compliance standards.
  
  

Leadership & Professional Skills:

• Demonstrated success in leading, mentoring, and developing IT teams.
• Strong interpersonal skills with a positive, approachable, and open leadership style.
• Excellent communication skills, capable of engaging technical and non-technical stakeholders.
• Strong analytical and problem-solving abilities.Experience working within ITIL frameworks and managing SLAs and KPIs effectively.
  
  

Preferred Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Industry certifications (Azure, AWS, VMware, ITIL, Cisco/Meraki) are highly desirable.
• Experience in a hybrid cloud and on-premises enterprise environment.