Information Technology Support Specialist

Job Description

This role involves providing reliable technical support and ensuring smooth day-to-day IT operations across Mango Mass Media, supporting teams in a fast-paced media environment. This role is hands-on and requires strong problem-solving skills, quick response times, and the ability to support teams working in a fast-paced media environment.

• Provide day-to-day IT support for desktops, laptops, printers, and peripheral devices
• Troubleshoot hardware, software, network, and system-related issues
• Set up, configure, and maintain computers, operating systems, and required applications
• Support employees with email, system access, passwords, and basic cybersecurity practices
• Monitor and maintain network connectivity, Wi-Fi, and internet performance
• Coordinate with vendors for hardware procurement, repairs, and AMC management
• Maintain inventory of IT assets, licenses, and documentation
• Ensure data backup procedures and basic security protocols are followed
• Assist with onboarding and offboarding by setting up and revoking IT access
• Provide timely resolution and clear communication to internal stakeholders

Requirements

• 2–4 years of experience in IT support, system administration, or technical support
• Strong knowledge of Windows OS, Mac OS, Linux, basic networking, storage, hardware troubleshooting, and common productivity tools
• Experience supporting email systems, shared drives, and collaboration tools
• Understanding of IT security and data protection practices
• Ability to diagnose issues quickly and provide practical solutions
• Good communication skills and a service-oriented mindset
• Ability to work independently and manage multiple support requests
• Basic knowledge of server management or cloud tools