Information Technology Support Specialist

Company Description Elements Managed IT Services is a professional IT services company based in Surat that provides cost-effective, high-value IT management and business solutions. The company supports clients with consultancy, day-to-day management, and operations of their entire IT departments to help drive faster corporate growth. Elements offers expert assistance for basic and advanced IT support issues, including on-demand remote help desk support, data backup, and in-house engineers for mission-critical problems. Its managed services span remote infrastructure maintenance, disaster recovery, antivirus security, and 24/7 server monitoring. Clients benefit from round-the-clock engineer availability aligned with reliable, cost-effective Service Level Agreements (SLAs).
Role Description The Information Technology Support Specialist is a full-time, on-site role based in the Greater Surat Area. This role is responsible for providing front-line technical support to end users, including diagnosing and resolving hardware, software, and network issues for desktop computers and related IT systems. The specialist will respond to help desk tickets, perform troubleshooting, escalate complex issues when needed, and ensure timely resolution in line with SLAs. Day-to-day tasks include installing and configuring systems, maintaining user accounts and access, monitoring system performance, and documenting incidents and solutions. The role also involves collaborating with engineers and management to improve IT processes, support remote and on-site users, and contribute to reliable, secure IT operations for clients.
Qualifications

• Candidates should possess strong Technical Support and Information Technology skills for diagnosing and resolving user issues.
• Candidates should possess Troubleshooting and Help Desk Support skills for handling tickets and providing timely resolutions.
• Candidates should possess experience with Desktop Computers, including hardware, operating systems, and common business applications.
• Relevant experience with network fundamentals, backups, antivirus tools, and remote support tools is beneficial.
• Strong communication skills, customer-focused attitude, and the ability to work effectively on-site in a fast-paced environment.
• Preferred qualifications include a diploma or degree in IT or a related field, and certifications such as CompTIA A+, Network+, or equivalent.