Information Technology Service Desk

We're Hiring: Service Desk Engineer

We're looking for a customer-focused Service Desk Engineer to join our team!

Position: Service Desk

Experience: 3–6 Years

Location: Bangalore

Employment Type: Full Time

Key Responsibilities:

• Provide Service Desk support through Phone, Chat, and other support channels.
• Handle and resolve Incidents and Service Requests within defined SLAs.
• Deliver remote troubleshooting and break-fix support for software and IT applications.
• Support laptops, desktops, mobile devices, printers, scanners, wireless networking, and other end-user hardware.
• Assist users with technical issues while ensuring an excellent customer experience.
• Be available to work on weekends as per the monthly support roster.

Required Skills:

• Strong customer service and communication skills.
• Excellent written and verbal English.
• Experience in Service Desk or IT Support.
• Ability to multitask and work independently with minimal supervision.
• Strong problem-solving and collaboration skills.
• Any relevant technical certification is an added advantage.

Education:

• Bachelor's or Master's degree in a technical discipline.

If you're interested or know someone who fits this role, please share your updated resume with [email protected]