Indirect Procurement Category Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Indirect Procurement Category Manager in the United States.

This role is a strategic procurement leadership position focused on managing diverse indirect categories, including marketing services and operational center support. You will lead end-to-end category management, negotiate complex supplier contracts, and drive cost-effective sourcing strategies that scale operations and enhance customer experience. Working closely with cross-functional stakeholders, you will design external workforce architectures, optimize vendor performance, and ensure compliance and governance across agreements. The role combines strategic vision with hands-on execution, offering significant influence over operational and brand-critical supplier relationships in a fast-paced, high-growth environment.

Accountabilities

• Lead end-to-end management of a diverse portfolio, balancing SLA-driven operational support vendors with ROI-focused marketing and creative agency partnerships.
• Develop and implement strategic sourcing plans, RFX processes, and multi-year category strategies to optimize total cost of ownership (TCO).
• Negotiate and manage Master Services Agreements (MSAs), Statements of Work (SOWs), and vendor contracts, minimizing business and compliance risk.
• Partner with operations leaders to design scalable, high-quality external support for customer-facing centers and marketing initiatives.
• Oversee supplier relationships, ensuring service excellence, delivery performance, and adherence to KPIs and SLAs.
• Perform make-versus-buy analyses and vendor evaluations to maximize operational efficiency and supplier value creation.
• Collaborate cross-functionally with finance, legal, marketing, and operations teams to drive procurement excellence and vendor ecosystem improvements.
  
  

Requirements

• 10+ years of procurement experience, including 7+ years managing Marketing Services, BPO/Call Center, or customer experience outsourcing categories.
• Expertise in large-scale global BPO deals, including CPPH models, staffing ratios, SLA frameworks, and vendor governance.
• Strong understanding of marketing procurement, including agency fee models, media buying transparency, and creative production cost management.
• Proven ability to perform TCO analyses, outsourcing evaluations, and strategic supplier management.
• Excellent executive presence and stakeholder management skills, capable of influencing both creative and operational leaders.
• Strong analytical, negotiation, and problem-solving skills, with experience managing complex contracts and vendor ecosystems.
• Bachelor’s degree in Business, Supply Chain, or related field preferred; advanced degrees or relevant consulting experience a plus.
• Preferred experience in high-growth tech, rideshare, or autonomous vehicle sectors managing 24/7 outsourced customer support.
  
  

Benefits

• Competitive base salary ($190,000 - $234,000 USD) depending on location, experience, and skill set.
• Eligibility for discretionary annual bonus and equity incentive programs.
• Comprehensive company benefits, including health, dental, and vision coverage.
• Opportunity to work with a fast-growing, innovative, and highly collaborative team.
• Chance to lead strategic supplier management impacting operational excellence and customer experience.
• Potential for remote work flexibility depending on location and business requirements.
  
  

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.