India - Associate / Sr. Associate- Ops - Customer Service Voice -REF3146V

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.

We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Our global footprint spans 16 countries with 61 delivery centers worldwide including in China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, United Kingdom and the United States.

Job Description

Handling Travel related calls of Bookings, Reservations, Cancellations , Baggage, etc.

Provide solution for specific requests as per process guidelines.

Understand customer queries and demonstrate empathy while providing customer support.

Exp - Freshers.

Language requirement : French

Qualifications

Graduate / Undergraduate

Additional Information

Should be ok with working in 24* 7 environment.