Implementation Engineer - 3

Actively Reviewing the Applications

Comviva

Mysuru Internship 4–8 years

Posted 2 days ago • Apply by June 11, 2026

Job Description

Key Accountabilities

Complete assigned support and implementation tasks with high quality and within defined SLAs
Implement MRTM solutions at customer sites and support SIT, UAT, and performance testing
Monitor systems and perform maintenance activities to ensure high performance and service availability
Ensure campaigns are running as planned and meet business requirements
Schedule, produce, and deliver campaign, operational, and ad-hoc performance reports
Support GCS Support and TechOps teams as required
Contribute to high-quality application implementations and project delivery
Participate in solution design and implementation activities
Develop and maintain procedural documentation and contribute to the knowledge base
Design, document, implement, and QA campaigns and reports aligned to client briefs
Mentor and guide campaign configuration team members
Lead campaign management activities to ensure delivery to a high standard
Build and maintain strong relationships with client stakeholders (CVM, Campaign Management, IT)
Identify system performance issues and propose short-term and long-term solutions
Ensure compliance with all relevant legislation, company policies, and business standards
Follow health and safety procedures, report incidents, and proactively identify hazards
Attend to clients in an onsite capacity when required

Mandatory Skills

3–5 years of experience in technical support and implementation roles
Bachelor’s degree in Technology, Computer Science, or an equivalent qualification
Hands-on experience supporting high-volume, high-value enterprise applications
Proven experience in system support, fault resolution, upgrades, and customer satisfaction management
Experience working onsite at client locations
Strong SQL experience (PostgreSQL, Oracle, VoltDB, SingleStore)
Knowledge of Windows and Unix/Linux operating systems
Understanding of HTTP/HTTPS, TCP, XML, JSON, SMPP, and REST APIs
Experience with scripting and CI/CD processes
Hands-on experience with Docker and Kubernetes
Experience with monitoring and observability tools such as Prometheus and Grafana
Experience with ELK stack (Elasticsearch, Logstash, Kibana)
Strong analytical and problem-solving skills
Ability to work under pressure with tight deadlines and changing requirements

Desirable Skills

Industry experience in Telecom or CRM/Marketing domains
Prior experience in MRTM or campaign management platforms
Strong client-facing skills with a customer-first mindset
Self-starter with proactive, flexible, and determined work approach
Ability to adapt quickly to new technologies and changing environments
Strong collaboration skills and ability to share knowledge within teams
Mentoring or team guidance experience
Demonstrated commitment to quality, continuous improvement, and service excellence