ICA - Managed Services - Senior Associate - Business Analyst - Operate

At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients. Those in managed service management and strategy at PwC will focus on transitioning and running services, along with managing delivery teams, programmes, commercials, performance and delivery risk. Your work will involve the process of continuous improvement and optimising of the managed services process, tools and services.

Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.

Skills

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Respond effectively to the diverse perspectives, needs, and feelings of others.
• Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
• Use critical thinking to break down complex concepts.
• Understand the broader objectives of your project or role and how your work fits into the overall strategy.
• Develop a deeper understanding of the business context and how it is changing.
• Use reflection to develop self awareness, enhance strengths and address development areas.
• Interpret data to inform insights and recommendations.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
  
  

Business Analyst – Sr Associate level 

Summary 

• Gather, document, and refine business and functional requirements through stakeholder interviews, workshops, and user research.
• Translate business needs into clear user stories, acceptance criteria, process flows, and use cases for development and QA teams.
• Analyze user behavior, business rules, and system workflows to ensure accurate understanding and implementation of requirements.
• Support Product Managers in maintaining and refining the product backlog, ensuring stories are well-defined and prioritized. defined and prioritized.
• Assist in preparing and updating product roadmaps, release plans, and sprint goals.
• Collaborate with engineering, development, and testing teams during sprints to ensure requirements are clearly understood and delivered accurately.
• Participate in backlog grooming, sprint planning, daily standups, and UAT cycles.
• Work closely with client stakeholders to validate requirements, clarify expectations, and address questions or gaps in understanding.
• Maintain high-quality documentation including BRDs, FRDs, workflows, user guides, and release notes. quality documentation including BRDs, FRDs, workflows, user guides, and release notes.
• Ensure traceability from requirements to delivery, validating outcomes through UAT and reviewing test results with QA.
• Contribute to establishing and improving best practices for requirements management and documentation within the team.
• Mentor junior analysts, helping them improve requirement gathering skills, documentation quality, and stakeholder communication.gathering skills, documentation quality, and stakeholder communication.
• Facilitate alignment across teams by promoting clear communication, structured analysis, and customercentric thinking.
  
  

Must‑Have Qualifications

• 5+ years of experience as a Business Analyst or similar role within technology, consulting, or product‑driven organizations.
• Strong experience in gathering, documenting, and validating business and functional requirements.
• Hands‑on experience writing user stories, acceptance criteria, process maps, and BRDs/FRDs.
• Strong analytical and problem‑solving skills with the ability to interpret data and draw meaningful insights.
• Solid understanding of Agile methodologies (Scrum/Kanban).
• Excellent communication, facilitation, and stakeholder‑management skills, including the ability to influence without authority.
• Experience collaborating with engineering, QA, and product teams to support feature delivery.
  
  

Good‑to‑Have Qualifications

• Experience with product analytics tools (e.g., Power BI).
• Exposure to cloud‑based environments (Azure, AWS, or GCP).
• Familiarity with UX concepts and user research methods.
• Experience in B2B, SaaS, or enterprise‑scale application environments
• Certifications on SAFe, CSM, CSPO