ICA - Managed Services - Manager - .Net application support - Operate

Actively Reviewing the Applications

PwC Acceleration Center India

India, Andhra Pradesh Full-Time On-site

Posted 12 hours ago • Apply by June 14, 2026

Job Description

At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients. Those in managed service management and strategy at PwC will focus on transitioning and running services, along with managing delivery teams, programmes, commercials, performance and delivery risk. Your work will involve the process of continuous improvement and optimising of the managed services process, tools and services.

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Skills

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

Analyse and identify the linkages and interactions between the component parts of an entire system.
Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
Develop skills outside your comfort zone, and encourage others to do the same.
Effectively mentor others.
Use the review of work as an opportunity to deepen the expertise of team members.
Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
NET Full Stack Application Support Manager (10 Years)

Job Description And Responsibilities

Role Summary

The .NET Full Stack Support Manager is a seasoned expert with 10 years of hands-on experience in enterprise .NET application support and leadership. This role is responsible for managing a team of support engineers, driving operational excellence, and ensuring the stability, performance, and continual improvement of .NET-based applications. The manager demonstrates advanced troubleshooting abilities, fosters a culture of knowledge sharing, and serves as a key liaison between technical teams and business stakeholders. The focus is on application support across backend, frontend with strong emphasis on team leadership, process optimization, and proactive stakeholder engagement.

Key Responsibilities

Lead and manage the .NET application support team, providing guidance, mentorship, and performance management for junior and senior staff.
Oversee advanced L3 support for .NET applications developed using C#, ASP.NET/.NET Core, and related technologies.
Direct the troubleshooting and resolution of complex application issues, including performance bottlenecks, memory leaks, threading problems, and integration failures.
Ensure optimal operation and support for application-specific services, including IIS sites, app pools, Windows Services, background jobs, and containerized applications.
Guide the analysis of logs, exceptions, and metrics using tools such as Event Viewer, application logs, Application Insights, Splunk, ELK, and Dynatrace.
Oversee support for REST/SOAP APIs, resolving issues related to authentication, authorization, and data integrity.
Provide leadership in advanced SQL troubleshooting, including query optimization, stored procedures, and indexing strategies.
Collaborate with DevOps and infrastructure teams to ensure seamless deployments, releases, and ongoing CI/CD pipeline improvements.
Champion ITIL processes (Incident, Problem, Change) and drive continuous improvement initiatives using platforms such as ServiceNow and JIRA.
Maintain and enhance comprehensive application support documentation, runbooks, and knowledge articles.
Act as the primary point of contact for key stakeholders, ensuring transparent communication and timely resolution of escalated issues.
Develop and deliver knowledge transfer sessions, fostering the technical and professional growth of the support team.
Identify and implement improvement opportunities in support processes, tools, and service delivery models.
Promote a customer-centric culture, ensuring high levels of client satisfaction and proactive risk management.

Technical Skills

Backend: C#, .NET Core/.NET Framework, ASP.NET, Entity Framework, Dapper
Frontend: HTML, CSS, JavaScript, foundational knowledge of React/Angular
APIs & Data: REST, SOAP, SQL Server (PostgreSQL a plus)
Application Hosting: IIS, Windows Services, containerized applications
OS Awareness: Application-level support for Windows and Linux (logs, services, runtime issues)
DevOps: Git, CI/CD pipelines (Azure DevOps, Jenkins), deployment and release management
Monitoring: Application Insights, Splunk, ELK, Dynatrace or equivalent

Leadership & Interpersonal Skills

Proven experience in managing and developing high-performing support teams
Strong stakeholder management skills, with a focus on effective communication and relationship building
Ability to lead knowledge sharing and skill development initiatives
Proactive approach to problem identification and process optimization
Excellent documentation and professional communication abilities
Strong interpersonal, collaboration, and conflict resolution skills
Experience with Agile and DevOps delivery models

Experience & Qualifications

10+ years of professional experience in .NET application development and/or support, with at least 3 years in a leadership or managerial role
Demonstrated expertise in advanced troubleshooting and complex problem resolution for enterprise .NET applications
Proven ability to manage stakeholder expectations and deliver high-quality support services
Extensive experience mentoring and developing junior engineers and peers
Bachelor’s degree in Computer Science, Information Technology, or related field
Relevant certifications in .NET, ITIL, Agile, or DevOps practices are a plus