Human Resources Manager

Assistant Manager – America Onboarding & Operations

Overview

Assistant Manager – America Onboarding & Operations to oversee regional onboarding activities, operational delivery, and governance across the Americas. This role blends strong operational expertise with people leadership responsibilities, ensuring service continuity, regulatory adherence, and alignment with the organization’s global operating model. The ideal candidate demonstrates excellent stakeholder-management skills, sound business judgment, and the ability to operate effectively under compressed timelines while managing critical escalations from senior leadership.

Responsibilities

Lead day-to-day onboarding and HR operational delivery for the Americas region

• Manage escalations and urgent requests from business leaders and senior leadership

• Partner with HR, Legal, Compliance, Payroll, and Mobility teams

• Ensure operational processes meet regulatory and internal control requirements

• Monitor service metrics, volumes, and risk indicators

• Identify process improvements and implement operational efficiencies

• Coach and guide team members to enhance performance and capability

• Prepare management dashboards and reporting for leadership review

• Support regional transformation initiatives tied to the global operating model

• Handle confidential employee and business information with discretion

Required Skills and Qualifications

• Prior experience in Americas onboarding or HR operations roles
• Strong stakeholder-management and communication skills
• Ability to work under compressed timelines and manage senior-level escalations
• Demonstrated sound business judgment and decision-making skills
• High level of professionalism and confidentiality
• Experience managing complex operational processes

Preferred Skills and Qualifications

• Bachelor’s degree or equivalent professional qualification
• Experience in supervisory capacity
• Familiarity with HRIS or onboarding systems
• Knowledge of employment laws and regulatory requirements across the Americas
• Experience working in global or matrix environments
• Exposure to HR transformation initiatives