HRO Transformation Head - GO/JC/2307/2026

Job Description

Lead the development and execution of an integrated HR transformation roadmap aligned to business objectives.

Reimagine and modernize HR service delivery through shared services, CoEs, and digital tools.

Drive adoption of HR analytics for workforce planning, attrition forecasting, and productivity improvement.

Oversee the implementation and optimization of HRIS platforms (e.g., Workday, SuccessFactors, Oracle HCM).

Promote automation, AI, and self-service tools across the employee lifecycle � from hire to retire.

Champion digital enablement of core HR processes (onboarding, learning, performance, rewards, etc.).

Lead large-scale change management initiatives including org redesign, culture shift, and process reengineering.

Serve as the HR transformation lead during M&A, integration, or restructuring activities.

Develop a holistic approach to improve employee experience (EX), engagement, and retention in high-attrition BPO settings.

Introduce voice-of-employee platforms, pulse surveys, and continuous feedback mechanisms.

Strengthen leadership pipeline through integrated talent management and succession planning frameworks.

Design digital learning ecosystems and reskilling initiatives for frontline and managerial staff.

Collaborate with business leaders, HR business partners, IT, and vendors to drive alignment and execution.

Track transformation KPIs, ROI, and regularly report progress to the executive leadership team and Board.

Lean six Sigma exposure

Exposure to global HR practices and multi-country HR operations.

Experience managing HR in high-volume hiring and operations context.

Data-driven mindset with strong analytical and decision-making skills.

Successful implementation of transformation roadmap within defined timelines.

Improvement in employee experience and satisfaction (eNPS).

Reduction in manual HR processes and increase in automation/digitization.

Enhanced business alignment and workforce capability.

Skills Required

RoleHRO Transformation Head

Industry TypeITES/BPO/KPO

Functional AreaITES/BPO/Customer Service

Required Education Graduation

Employment TypeFull Time, Permanent

Key Skills

• BLACKBELT
• HIRE TO RETIRE
• HUMAN RESOURCE
• TRANSFORMATION
• SIX SIGMA
• LEAN
  
  

Other Information

Job CodeGO/JC/2307/2026

Recruiter NameRamya V