HR Leader

Role Overview

This role will support the CHRO and business leaders in driving key HR priorities across Zapcom’s India and global teams. The role requires a hands-on HR professional who can manage day-to-day HR execution while also contributing to people initiatives such as talent acquisition, employee engagement, performance management, HR operations, and compliance.

The ideal candidate should be comfortable working in a growing technology services environment, partnering with business teams, improving HR processes, and ensuring a consistent employee experience across locations.

Department: Human Resources

Location: Hyderabad / Bangalore

Reports To CHRO

Employment Type: Full-Time

Experience: 8 + years in HR, preferably in IT services / technology / GCC / MNC environment

Education: MBA in HR / OB or equivalent postgraduate qualification preferred

Key Responsibilities

Talent Acquisition & Workforce Support

• Support hiring across engineering, product, sales, and corporate functions in partnership with the recruitment team and business leaders.
• Assist in workforce planning based on approved business requirements and hiring priorities.
• Coordinate with hiring managers to ensure role clarity, timely interviews, feedback closure, and offer management.
• Contribute to employer branding initiatives and candidate experience improvements.
• Support senior-level hiring in coordination with the CHRO and leadership team.

HR Business Partnering

• Partner with business managers to understand team-level people priorities and provide HR support.
• Support employee connect initiatives, manager discussions, and people-related interventions.
• Assist in organization structure updates, role clarity, and internal movement discussions.
• Provide inputs on retention, team morale, and employee concerns.

Performance & Rewards

• Support the annual performance appraisal process, including timelines, communication, data tracking, and manager follow-ups.
• Assist in merit increase, promotion, and performance calibration discussions.
• Support compensation benchmarking and internal parity reviews under CHRO guidance.
• Help drive a performance-oriented culture through process discipline and timely closure.

Learning, Development & Culture

• Support learning and development initiatives based on business and employee development needs.
• Coordinate leadership, functional, and behavioral training programs.
• Assist in employee engagement activities, pulse surveys, feedback collection, and action planning.
• Support initiatives that promote continuous feedback, inclusion, collaboration, and employee wellbeing.

HR Operations, Compliance & Systems

• Ensure smooth execution of HR operations such as onboarding, confirmation, transfers, exits, documentation, and employee record management.
• Support statutory and internal compliance requirements in coordination with Finance, Legal, and external consultants.
• Maintain HRMS data accuracy and support process automation wherever required.
• Prepare HR dashboards, reports, and people analytics for leadership review.
• Support payroll inputs and employee data governance for India and global teams.
• Maintain HR SOPs for onboarding, offboarding, employee relations, disciplinary processes, and grievance handling.

Employee Experience & Retention

• Support employee lifecycle initiatives from onboarding to exit.
• Conduct employee connects, stay discussions, and exit feedback analysis.
• Help identify attrition risks and support retention actions in partnership with business leaders.
• Strengthen onboarding programs to improve early engagement and productivity.
• Contribute to initiatives around diversity, equity, inclusion, and workplace culture.

Qualifications & Experience

• 8+ years of progressive HR experience, preferably in IT services, technology, GCC, or MNC environment.
• Good exposure to HR business partnering, talent acquisition support, performance management, employee engagement, and HR operations.
• Experience working with multi-location or global teams will be an advantage.
• Working knowledge of compensation, benefits, payroll inputs, statutory compliance, and HR systems.
• Ability to manage multiple priorities in a fast-paced, growing organization.
• Strong stakeholder management, communication, follow-up, and execution skills.
• Practical, hands-on approach with the ability to balance employee experience and business needs.

Preferred Skills

• HRBP and employee relations experience.
• Understanding of IT / technology services workforce models.
• Strong Excel, HRMS, and reporting skills.
• Ability to work with senior stakeholders while managing execution at ground level.
• Good judgment, confidentiality, and maturity in handling sensitive people matters.

About Zapcom Group

Zapcom is a global technology services company focused on crafting meaningful digital solutions that transform businesses. Driven by agility, innovation, and a customer-first mindset, we work with clients across the US, India, Europe, Canada, and the MENA region.

We specialize in building modern platforms and digital products for industries such as airlines, travel, hospitality, BFSI, retail, and healthcare. Our product-first approach means we think like product owners, design like architects, and test like customers—ensuring scalable, high-quality solutions.

Our builder-led culture and dual-factory delivery model enable us to deliver impact at speed, grounded in ownership, transparency, and focused execution. At Zapcom, you’re trusted to lead, encouraged to take initiative, and empowered to shape solutions that are used by millions worldwide.