Home owner Management Executive

Job Description

Job Title: ?Customer Relationship Executive/ Home owner Management executive Location: ?Goa Company: ?SOAL ? Vacation Rental Management Experience: ?3 ? 5 years in client servicing, hospitality, real estate, or relationship management Budget : upto 5 lacs P.A About SOAL Soal is a premium vacation rental management company committed to maximizing rental income for homeowners while delivering five-star guest experiences. From full-service property care to seamless guest management, we handle it all so our partners enjoy a worry-free ownership experience. Role Overview As a Customer Relationship Manager at Soal, you will be the face of our brand for property owners. You?ll play a key role in maintaining long-term relationships, managing critical operations, and driving growth through new acquisitions and referrals. Key Responsibilities ? Owner Relationship Management: Serve as the primary point of contact for homeowners; build trust and long-term rapport through consistent and meaningful communication. ? Regular Engagement: Schedule and conduct regular calls, meetings, and property visits to address concerns, update owners on performance, and share insights. ? MIS Management & Reviews: Maintain updated MIS reports and dashboards. Present performance metrics, rental reports, and property updates to homeowners regularly. ? Issue Resolution: Handle owner escalations with speed and empathy. Coordinate with internal teams to resolve operational issues and ensure owner satisfaction. ? Referrals & Growth: Encourage and convert referrals from existing owners for both ALYF and StayALYF business lines. ? Agreement Management: Oversee onboarding, renewals, and execution of property management agreements in coordination with the legal and operations teams. ? New Property Acquisition: Actively identify and onboard new properties by pitching StayALYF?s value proposition to prospective homeowners. Requirements ? 3?5 years of experience in relationship management, sales, hospitality, or real estate ? Excellent communication, negotiation, and interpersonal skills ? Strong problem-solving mindset with a customer-first approach ? Proficiency in using CRMs, Excel, and Google Workspace tools ? High ownership and accountability, with the ability to work independently ? Willingness to travel locally for meetings and property visits What You?ll Love About Working with Us ? A dynamic, people-first company culture ? Exposure to the luxury hospitality and real estate ecosystem ? Growth opportunities across multiple business verticals ? A chance to build meaningful relationships with HNIs and property owners