HMO Operations & UK Property Compliance Coordinator

Overview

We are seeking an experienced HMO Operations & UK Property Compliance Coordinator to drive our day-to-day operations, coordinate tenants and suppliers, and maintain pristine compliance. This remote, part-time position (20 hours per week) offers a direct pathway to a full-time role after 90 days for a proactive professional who ensures nothing falls through the cracks. It is the perfect opportunity for someone with hands-on experience in UK property management, specifically across HMOs (House in Multiple Occupation), supported living, or housing associations.

Schedule

• Remote | 20 hours per week (4 hours per day, Monday–Friday), 8 am to 12 pm UK time

Responsibilities

• Monitor and organize operational inboxes.
• Respond to routine emails and escalate complex issues when needed.
• Ensure all emails are handled promptly.
• Manage day-to-day communication with tenants, housing providers, and care operators.
• Follow up on outstanding requests and maintain professional communication.
• Escalate urgent or sensitive matters when appropriate.
• Maintain property compliance records.
• Track and coordinate renewals for: Gas Safety Certificates, EICR reports, HMO licences, Fire safety inspections, and Emergency lighting checks
• Proactively flag upcoming renewals.
• Communicate with contractors and maintenance suppliers via email and WhatsApp.
• Follow up on outstanding maintenance jobs.
• Keep maintenance records up to date.
• Attend regular remote team meetings.
• Take meeting notes and track action items.
• Help coordinate operational workflows and ensure tasks are completed.
• Flag important issues that require management attention.

Requirements

Must Have

• Experience managing UK HMO properties, supported living properties, or similar property management roles.
• Strong tenant and customer communication skills.
• Experience working with housing providers, housing associations, or care operators.
• Knowledge of UK property compliance requirements, including Gas Safety, EICR, HMO licensing, and fire safety.
• Excellent organizational and time management skills.
• Strong written English.
• Ability to work independently and prioritize tasks.

Nice to Have

• Experience with: Microsoft Outlook / Microsoft 365, Asana, WhatsApp Business, Slack, and Xero

What We're Looking For

The ideal candidate is:

• Proactive and self-motivated.
• Highly organized and detail-oriented.
• Comfortable managing multiple priorities.
• Professional and confident in communicating with tenants, suppliers, and partners.
• Adaptable and comfortable working in a growing business that uses AI-powered tools to support operations.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

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