Hiring Now Quality Analyst Mortgage Collections | Mangalore | 2+ yrs

• Urgent Hiring QA Analyst | Collections | Reporting | Coaching Skills
  
  

Job Description (JD)

We are hiring an experienced Quality Analyst with Mortgage Collections background for Mangalore location.

Location: Mangalore

Experience: 2+ Years

CTC: 5.5 LPA

Key Responsibilities

Monitor and evaluate quality performance in mortgage collections process

Conduct quality audits for customer interactions (calls, chats, emails)

Analyze collections processes and identify improvement opportunities

Perform Root Cause Analysis for quality gaps and process issues

Provide constructive written and verbal feedback to teams

Deliver coaching sessions to improve agent performance

Prepare quality documentation, dashboards, and reports

Use Tableau and SQL for reporting and query analysis

Interpret operational data and present actionable insights

Maintain reporting through Excel and internal tools

Required Skills

Quality Monitoring

Mortgage Collections Knowledge

Tableau

SQL Queries

Root Cause Analysis

Coaching Techniques

Documentation Reporting

Excel Reporting

Data Interpretation

Verbal Communication

Added Advantage

Prior experience as QA in Customer Service (Calls / Chat / Email Process)

Apply Now / Share Resume

9972020040

9481208807

[email protected]

www.WhiteHorsemanpower.in

White Horse Manpower Consultancy Private limited

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