Head Of Operations

This role is for one of our clients
Company Name: CAMP Epic Global

Industry: Events Services

Seniority level: Mid-Senior level

Min Experience: 8+ years

Location: Delhi NCR (Delhi / Gurugram / Noida)

JobType: full-time

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Location: Delhi NCR (Delhi / Gurugram / Noida)

Reports to: Director / Managing Director

Department: Operations & Client Servicing

Industry: Events, Experiential & MICE

Role Overview
We are seeking a senior operations and client servicing leader to head the end-to-end delivery of our MICE and events business. This person will own the full lifecycle — from client brief to on-ground execution — leading production, operations, and account management teams to deliver flawless experiences across corporate events, conferences, exhibitions, incentive travel, and brand activations. The role sits at the intersection of client relationships, creative execution, and operational rigour, and carries direct accountability for delivery quality, margins, and client retention.

Key Responsibilities
Operations & Production

• Lead planning and execution of all MICE and event projects, ensuring on-time, on-budget, on-brief delivery
• Oversee production — fabrication, staging, AV, technical, logistics, and vendor management — across multiple concurrent projects
• Build and enforce SOPs, timelines, and quality controls across the delivery cycle
• Own project budgeting, costing, and P&L for delivery, protecting margins while maintaining quality
• Manage vendor and supplier networks, negotiating rates and ensuring reliability and compliance
  
  
  
  

Client Servicing & Account Management

• Act as the senior point of contact for key clients, owning relationships and driving retention and repeat business
• Translate client briefs into actionable delivery plans in coordination with creative and production teams
• Lead pitches, proposals, and costings alongside business development for new and existing accounts
• Resolve escalations and ensure client satisfaction throughout the project lifecycle
  
  
  
  

MICE-Specific

• Manage the planning and execution of meetings, incentives, conferences, and exhibitions, including group travel, venue and destination management, delegate handling, and logistics
• Coordinate with DMCs, hotels, airlines, and venue partners for domestic and international programmes
  
  
  
  

Team Leadership

• Lead, mentor, and scale the operations, production, and client servicing teams
• Allocate resources across projects, manage workloads, and build delivery capability
• Drive a culture of accountability, service excellence, and continuous improvement
  
  
  
  

Requirements

• 10-15+ years in the events / experiential / MICE industry, with a substantial portion in a senior operations, production, or client servicing leadership role
• Proven track record delivering large-scale corporate events, conferences, exhibitions, and MICE programmes
• Strong command of both the operational/production side and the client-facing/account-management side of the business
• Demonstrated P&L, budgeting, and vendor-negotiation ability
• Experience leading cross-functional teams under tight timelines
• Excellent client relationship, communication, and stakeholder-management skills
• Willingness to travel and work on-ground during events, including irregular hours
• Bachelor's degree required; MBA or events/hospitality qualification a plus
  
  
  
  

Preferred

• Existing relationships with corporate clients, venues, and vendors in the Delhi NCR market
• Experience with both domestic and international MICE programmes
• Background at a reputed event / experiential agency
  
  
  
  

About The Company
CAMP Epic Global has over 15 years of expertise in the global events and MICE industry and we’re trusted by Fortune 500 companies to craft events that leave a lasting impression. Operating from Gurgaon and Australia, we deliver,we deliver world-class events across Singapore, South Asia, Middle East

Must-Have Skills

• Operations Management
• Event Operations
• MICE
• Event Production
• Client Servicing
• Account Management
• Vendor Management
• Budgeting & P&L Management
• Corporate Events
• Conferences & Exhibitions
  
  
  
  

Good-to-Have Skills

• Experiential Marketing
• Brand Activations
• Domestic & International MICE
• Production Planning
• Stakeholder Management
• Hospitality Management
• Team Leadership
• Process Improvement
• Logistics Management
• Business Development Support