Head of Operations

Position: Head of Operations

Location: Ahmedabad

Employment Type: Full-Time

Reports To: Chief Executive Officer (CEO)

About The Organisation

A technology-driven company providing innovative bus ticketing, real-time fleet tracking, and intelligent camera-based passenger counting solutions to public and private transport operators.

The organization’s mission is to modernize transit systems by delivering data-driven tools that improve operational efficiency, revenue integrity, and the overall passenger experience. The company is seeking an exceptional leader to help scale its solutions and deepen its impact across the transport sector.

Role Overview

The Head of Operations will be responsible for leading and optimizing the end-to-end delivery of the company’s solutions—from hardware deployment (tracking devices and camera counting systems) and ticketing system rollouts to ongoing client support and field operations.

This is a senior, hands-on leadership role requiring strong coordination across technical, field, and client-facing teams to ensure that all solutions are deployed on time, operate reliably, and deliver measurable value to clients.

Key Responsibilities

• Solution Deployment & Field Operations
• Plan, coordinate, and oversee the on-site installation and commissioning of:
• Bus tracking devices
• Camera-based passenger counting systems
• Ticketing hardware across client fleets
• Build and manage a field operations team, including installation technicians, field engineers, and support agents.
• Develop and enforce Standard Operating Procedures (SOPs) for installation, configuration, testing, and handover.
• Manage deployment schedules to ensure projects are delivered on time and within scope.
• System Operations & Maintenance
• Oversee the health and uptime of all deployed ticketing, tracking, and camera systems.
• Establish preventive maintenance schedules.
• Ensure rapid response to system faults and hardware failures.
• Coordinate with technical teams to resolve escalated issues and minimize downtime.
• Monitor tracking data and passenger counting outputs for accuracy and performance.
• Client & Vendor Management
• Act as the primary operational point of contact for transport operators and clients.
• Manage relationships with hardware vendors, logistics partners, and third-party service providers.
• Conduct regular operational reviews with clients, presenting:
• Performance reports
• Uptime metrics
• Improvement plans
• Performance & Reporting
• Define and track operational KPIs, including:
• Deployment timelines
• System uptime
• Fault resolution times
• Client satisfaction scores
• Prepare reports for senior management highlighting:
• Performance
• Risks
• Opportunities
• Drive continuous process improvement to enhance scalability and efficiency.
• Team Leadership & Budget Management
• Recruit, develop, and retain a high-performing operations team.
• Develop and manage the operations budget.
• Ensure compliance with health and safety standards during installations and maintenance.
  

Qualifications & Requirements

• Bachelor’s degree in Engineering, Operations Management, Information Technology, or a related field.
• MBA is an added advantage.
• 6–10 years of operations experience.
• Minimum 3 years in a leadership role.
• Experience in technology deployment, IoT, transport technology, or field services.
• Hands-on experience deploying hardware and software solutions in field environments.
• Experience with GPS tracking, camera systems, or ticketing solutions is highly preferred.
• Strong project management and multitasking abilities.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong communication and client relationship management skills.
• Ability to travel regularly to client depots and operational sites.
• Experience in transport operations, public bus systems, or fleet management is a strong advantage.
  
  

Additional Eligibility

• Diploma holders with 6+ years of relevant experience will also be considered.
  
  

Compensation & Benefits

• Senior leadership role with strategic influence.
• Competitive salary and performance-based incentives.
• Opportunity to shape the modernization of transit systems.
• Collaborative and innovation-driven work culture.
• Exposure to cutting-edge fleet tracking, passenger analytics, and fare management technologies.
  
  

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