Head of Operations (AVP ) P&C broking � Mumbai/Gurgaon - GO/JC/2642/2026

Job Description

Job title - Head of Operations (AVP) P&C broking

Location � Mumbai / Gurgan

Key Responsibilities

15 years of experience in operations, with at least 5 years in a senior leadership role in the insurance or financial services sector.

Lead and oversee end-to-end operations including client servicing, claims, underwriting, and policy placement.

Drive operational excellence by implementing efficient processes, performance metrics, and scalable systems.

Ensure full compliance with IRDAI regulations and applicable legal and regulatory requirements.

Collaborate with senior leadership to execute strategic objectives and support business growth.

Manage and mentor cross-functional teams, fostering a high-performance, customer-centric culture.

Optimize operational costs through effective budgeting, financial oversight, and resource allocation.

Identify and mitigate operational risks while ensuring robust governance and compliance frameworks.

Champion technology adoption and digital transformation initiatives to enhance productivity and service quality.

Strengthen coordination across sales, underwriting, claims, compliance, and finance functions.

Monitor operational KPIs, present performance insights to senior leadership, and drive continuous improvement initiatives

Skills Required

RoleHead of Operations (AVP ) P&C broking � Mumbai/Gurgaon

Industry TypeITES/BPO/KPO

Functional Area

Required Education

Employment TypeFull Time, Permanent

Key Skills

• IRDAI
• P&C
• UNDERWR ITING
  
  

Other Information

Job CodeGO/JC/2642/2026

Recruiter Namesaravanan P